People Services Support Manager

Responsibilities

• Lead People Services delivery across onboarding, contractual changes, payroll, benefits and leavers, ensuring a seamless colleague experience
• Act as the first point of contact escalation for HR queries, ensuring responsive, high-quality support for managers and employees
• Oversee payroll delivery via a third-party provider, managing performance, accuracy and compliance
• Provide expert leadership on employee relations, ensuring fair, consistent and legally compliant outcomes
• Lead, coach and develop the People Services & Support team, fostering a high-performing, customer-centric culture
• Own HR systems and data integrity, ensuring accuracy, governance and effective use of technology
• Use MI, SLAs and insights to monitor performance and drive continuous improvement, including leveraging digital and AI-enabled solutions
• Ensure risk, compliance and governance standards are met across all people operations
• Support the smooth delivery of organisational change, working closely with HR Business Partners and key stakeholders

Requirements

• Proven experience leading a People Operations / HR Services function in a complex organisation
• Strong expertise in employee relations, including complex case management
• Demonstrated ability to lead and develop teams in a service-driven environment
• Solid knowledge of UK employment law, compliance and risk management
• Experience delivering end-to-end employee lifecycle processes
• Strong understanding of HR systems (e.g. Workday or similar) and data management
• Skilled in using data and service metrics to improve performance
• Excellent communication and influencing skills, with the ability to translate policy into practical guidance
• Ability to prioritise and manage multiple demands in a fast-paced environment
• CIPD Level 5 (or equivalent experience)
• Why Join Us?
• Be part of a forward-thinking, evolving organisation
• Shape and enhance the employee experience across Ayvens UK
• Lead impactful operational change and innovation in HR
• Work with a collaborative and supportive HR leadership team
• What we can offer
• Rewards & Financial Benefits
• Competitive pension scheme, Annual salary review and bonus scheme,
• EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)Retail discounts programme, GymFlex membership options, Cycle to Work scheme
• Health & Wellbeing
• Private Medical Insurance , Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
• Time Off & Work-Life Balance
• 25 days' annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).
• Workplace & On ‑ Site Facilities
• Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events
• Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified.
• At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn't exactly align, we would encourage you to apply regardless! What's the worst that can happen?!
• Why Ayvens?
• At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our

Benefits

Additional Information

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At Ayvens, we're shaping the future of mobility and delivering smarter, more sustainable solutions for our customers. Our people are at the heart of everything we do, and we're committed to creating a high-performing, inclusive and customer-focused culture. We're looking for an experienced and driven People Services & Support Manager to lead our HR operational delivery. This is a key role within our HR function, responsible for ensuring high-quality, consistent and compliant people services across the entire employee lifecycle. You'll lead a customer-focused team, act as a trusted expert in employee relations, and drive continuous improvement across people processes, systems and service delivery.

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