Senior Customer Supply Chain Manager

About the role

About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role In Supply Chain, we are uniquely positioned to see our products come to life, end to end - starting with our materials through to the touch point of our brand with consumers. Join us & become both the voice of the customer for supply & the integrator across Sales, Marketing & Finance. As a Senior Manager for the Customer Supply Chain in EMEA, you will bridge the gap between internal supply chain operations and our commercial teams spanning retailers, franchises as well as our own stores and digital platforms within Wholesale Channel. This position focuses on optimising the end to end Order to Cash and fulfilment process, for our dynamic skincare and cosmetics portfolio. You have a laser focus on enhancing Service Levels as well as driving collaborative growth through superior customer management, logistics execution and data driven insights. You will be responsible for ensuring product availability across diverse UK, European, Middle Eastern, and Australian markets while focusing on service fulfilment for short and mid (S&OE) term planning. This role requires a sophisticated understanding of the beauty industry, heavily NPD driven - where trends move fast and product lifecycles are short. We need a tech savvy leader who can navigate a complex systems landscape including NetSuite/SAP, as well as master the art of customer systems to align Charlotte Tilbury's Supply Chain capabilities with customer requirements. As a Senior Customer Supply Chain Manager you will Lead, mentor, and develop a team of Customer Supply Chain Managers and planners, responsible for fulfilment of customer orders at optimal cost, fostering a culture of continuous improvement and "Customer at the Heart" Serve as the primary supply chain point of contact for Strategic Partnership with major retailer/wholesale accounts, conducting regular business reviews and aligning supply chain capabilities with customer requirements Oversee the order management and fulfilment cycle, ensuring high "On Time, In Full" (OTIF) performance while minimising shortages and delivery discepancies Integrate the S&OE (Sales & Operations Execution) process through collaborative planning. Support SISO reviews and lead joint business planning sessions with commercial teams and customers to improve forecast accuracy and promotional execution, new channel/distribution gains with excellence Facilitate cost optimisation by identifying and implementing cost to serve initiatives, such as pallet configurations, reduction of delivery penalties/discrepancies and streamlining the returns process Customer at the Heart: transition the team from transactional order processing to a proactive, value added partnership model, implementing root cause analysis for any service failures Analytical rigour: ability to translate complex data sets into actionable insights. Leverage the ERP system and BI tools to develop insights for tracking Service KPIs, inventory health at retail and supply chain efficiency. Who you will work with You will report to Reporting to EMEA Supply Chain Director About you Advanced level at Microsoft Excel (ability to build complex tools and dashboards, pivot tables, etc) Good interpersonal, communication & relationship management skills including ability to influence & communicate at all levels Service mindset, taking ownership for service with a proactive approach to issues & opportunities as well as understand the financial impact of decisions Ability to build relationships & be a strong team player, with focus on improvements to data integration, daily processes & reporting/analytics & insights High levels of numeracy & logical reasoning; ability to assimilate & act on complex data & information SAP experience beneficial, as the lead too

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