Customer Liaison Team Leader
External
Vizion Network · Wellingborough£33K/yrFull-timeOn-site1mo ago30+ days old, may be filled
ExcelMentoringPower BI
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Requirements
- GCSE (or equivalent) Maths and English.
- Competent in the use of Microsoft Office applications including Word, Excel and Power BI.
- To Apply
- If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Benefits
Site based role37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)Employee health and benefits scheme including 24/7 GP service, confidential counselling service, retail and gym discounts and a medical cashback scheme21 days annual leave, plus statutory bank holidaysAdditional birthday holidayHoliday purchase schemePerformance based salary progressionReward & Recognition ProgrammeCompany events and team activitiesFree onsite parkingMonthly free food daysConvenient location close to shops and amenitiesPurposeThe Customer Liaison Team Leader is responsible for supporting the effective day-to-day management of the Customer Liaison team, ensuring that customer complaints are handled fairly, efficiently and in accordance with internal policies, regulatory requirements and client expectations.Working closely with the Customer Liaison Manager, the Team Leader will ensure that complaints are thoroughly investigated, resolved within agreed service standards and that customer outcomes remain central to the organisation's culture.The role will also play an important part in identifying trends, supporting continuous improvement and ensuring that complaint insight is used to reduce complaint volumes and improve customer outcomes across the wider business.Person SpecificationEssential Skills & ExperienceExperience working within a customer service & complaint handling environment.Experience leading, coaching or mentoring team members within a customer service, complaints or operational environment.Strong customer focus with the ability to manage difficult or sensitive conversations.Excellent communication and interpersonal skills.Strong organisational skills with the ability to manage competing priorities.Experience working in a fast-paced operational environment.Experience working with operational reporting or performance metrics.DesirableExperience working within insurance, motor claims or regulated environments.Experience conducting quality audits or complaint file reviews.Knowledge of complaint handling frameworks and regulatory expectations.Full Driving License
Additional Information
Customer Liaison Team Leader Location: Wellingborough Salary: From £32,782 per annum
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