Property Amenities Coordinator

About the role

We're Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. We generate revenue through two primary streams: Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees. Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels. Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers. Our Values: Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style. Our Leadership Philosophy Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb's Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture. To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link . Understanding this mindset will provide valuable context for how we operate and what we value in our team members. What This Role Is About: The Property Amenities Coordinator supports the strategic development, assessment, and management of programs for a specific vertical within the Strategic Platforms (SP) team. They will collaborate and assist with projects within the SP vertical that drive ROI, influence operator and vendor partnerships, and contribute to the ongoing enhancement of the platform. They will also regularly work with our strategic vendor partners, creating and maintaining great relationships and partnerships. Your Main Responsibilities: Assist with all programs within the assigned vertical within SP. Contribute to various projects in collaboration with members of the SP, Transactions, and Operations teams. Collaborate across functional departments as needed (mostly FP&A and transactions). Support Asset Management Team. Roll out and ramp up ancillary programs across the portfolio where applicable. Track and report on progression. Support Operating Partners including site teams and corporate level where needed throughout the process. Coordinate and confirm requirements for contracts, acquisition, setup, and any program additions or changes as needed for the programs within the vertical. Role is a significant contributor to various projects; projects are comprehensive and require 'start to finish' analysis Maintains a relationship with operators and vendors that sets expectations while fostering collaborative partnerships. Interface directly with operating and vendor partners on data collection, alignment, administrative support, etc. Vigilantly and proactively participate in a continual process improvement initiative. Develop processes that save time while maintaining the highest quality standards, design data-rich and aesthetically pleasing reports, and leverage internal and external resources to efficiently achieve goals. Specific projects include but are not limited to: Production and QA of all daily, weekly, and monthly reporting Project tracking of ongoing initiatives, including opportunity reviews, revenue tracking, compliance and participation, etc. Support in the development of new data/reporting/vis

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