Account Manager, Seller

About the role

LeafLink seeks an Account Manager to join our growing team and work with cannabis companies across the country. You will work directly with our brand clients, Account Executives, and various internal teams to guide our customers' success on LeafLink through the adoption of our marketplace and other essential business services and solutions. We're looking for a strategic customer partner who excels at cultivating trusted relationships that unlock deeper engagement, accelerate adoption, and fuel sustainable growth. You will work with a cross-functional team to not only push customer engagement with LeafLink's platform but to contribute to LeafLink's overall success. You will also work with our retail enablement management team, partnering to deliver success in accounts specializing in the wholesale purchase, distribution, and B2C sales of cannabis products. As the voice of the customer for our brands, you will collect and share feedback with internal stakeholders, helping to shape the future strategy for the sell-side of LeafLink's marketplace. You will also provide strategic guidance that reflects best practices, technical expertise, and industry acumen. This role is highly collaborative. You are a good fit for this position if you are a proactive self-starter who is comfortable with change, enjoys a fast pace, is attentive to detail, an excellent communicator, and can juggle many tasks and deadlines without missing a step.

Responsibilities

• Serve as the key Account Management team member on your book of business, working together with Account Executives and other solution line specialists to grow the customer's adoption and loyalty across all aspects of the LeafLink platform
• Be a trusted LeafLink partner to your book of business and help your customers become successful by demonstrating the opportunities to improve efficiency and bring down costs through LeafLink's marketplace & financial service solutions
• Take accountability for the success of your LeafLink customers, their satisfaction, and the value they get from LeafLink's marketplace & financial service solutions by taking their perspective and business needs as priority
• Constantly strive to expand your clients' LeafLink usage and adoption through thoughtful outreach, training, customer check-ins, and meetings
• Proficient in revenue retention through strategic relationship management and client engagement, while identifying and capitalizing on cross-selling and upselling opportunities to expand service offerings, drive revenue growth, and enhance customer satisfaction
• Develop and manage multi-layer relationships with the cannabis industry's largest sellers and brands, identifying potential new opportunities with partners and ensuring those relationships support key growth, monetization, and product initiatives of the company
• Strive to meet your quarterly goals comprising of customer engagement & adoption metrics and your cross-sell and upsell quotas
• Leverage data to identify gaps that retail clients may have in running their businesses as efficiently as possible on LeafLink, and act on providing solutions to help them improve
• Become a LeafLink platform expert, following all new product releases and identifying high-priority updates to customers
• Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback
• Contribute to standardized customer engagement sequences as the key member of the client's account team
• Work closely with our Sales, Marketing, Product, and Support teams to deliver exceptional client experiences and be the true voice of the retail marketplace solution & financial services customer.
• Track and follow up on high priori

Additional Information

About LeafLink LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we're defining the way thousands of cannabis brands, distributors, and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $5 billion in wholesale cannabis orders annually. Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000's 'Top 5000 Fastest-Growing Private Companies'; one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare; one of Built In NYC's 'Best Places to Work in 2021'; 2024 Fast Company's Best WorkPlaces for Innovators for Banking, Finance, and Fintech category; 2024 Green Market Report Award for Best Fintech in cannabis - and we're just getting started!

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