Senior M365 Engineer

Responsibilities

• Microsoft Teams Engineering & Operations
• Own and manage Microsoft Teams services including Chat, Meetings, Channels, Apps, and Integrations
• Design, configure, and support Teams Phone, Calling Plans, Direct Routing, and Operator Connect
• Act as Tier‑3 escalation for complex Microsoft Teams incidents, outages, and performance issues
• Perform deep troubleshooting using Teams admin tools, logs, and service diagnostics
• Architecture, Governance & Security
• Define and enforce Teams governance standards (policies, lifecycle management, access controls)
• Implement and maintain Teams policies for meetings, messaging, voice, and external federation
• Partner with Security & Compliance teams for audits, access reviews, and risk mitigation
• Ensure Teams configurations align with organizational security and compliance requirements
• Automation & Optimization
• Automate Teams administration and reporting using PowerShell and Microsoft Graph API
• Reduce operational overhead through scripting, automation, and standardized workflows
• Evaluate Microsoft roadmap changes and introduce enhancements that improve reliability and usability
• Copilot & Modern Collaboration
• Support and enable Copilot for Microsoft Teams and AI‑assisted collaboration scenarios
• Work with stakeholders to identify use cases that improve productivity through Teams innovations
• Documentation, Mentoring & Stakeholder Engagement
• Create and maintain runbooks, SOPs, and architecture documentation aligned with ITSM practices
• Mentor junior engineers and provide technical guidance on Teams best practices
• Communicate clearly with stakeholders, leadership, and end users during incidents and changes
• Required Skills :
• Bachelor's or master's degree in Computer Science, Engineering, or strong hands-on experience
• 5+ years hands‑on experience managing Microsoft 365 at enterprise scale
• Expertise in:
• Teams policies (meeting, messaging, voice, federation)
• Teams Phone, Calling Plans, Direct Routing, Operator Connect
• Teams troubleshooting and service health analysis
• Proficiency in PowerShell scripting and Microsoft Graph API
• Solid understanding of Microsoft 365 identity, security, and compliance concepts
• Experience working within ITSM frameworks (Incident, Problem, Change Management)
• Strong analytical and problem‑solving skills for complex platform issues
• Ability to produce high‑quality technical documentation
• Excellent written and verbal communication skills
• Ability to work independently and collaborate across multiple technical teams
• Experience mentoring or guiding junior engineers
• Nice to Have Skills:
• Experience with Microsoft Copilot for Teams
• Microsoft certifications such as MS‑700, MS‑102, or SC‑300
• Experience supporting regulated or compliance‑driven environments and supporting global or highly governed environment
• Exposure to Power Platform or Teams app integrations
• Note - The role requires working in UK business hours. Rotational shifts may
• be required based on business needs.

Benefits

Additional Information

Providers, health plans, employers, life sciences companies, and governments across the globe leverage Merative's trusted technology and human expertise to drive real progress. We help our clients orient information and insights around the people they serve to improve decision-making and performance. We work with more than 4,500 customers across the health and social care ecosystem, including: -9 of 10 top U.S. hospitals -7 of the top 10 U.S. payers and 40 percent of Fortune 100 employers -35+ state, local, and federal government agencies -All top 20 pharma As the industry has a unique opportunity for change, we aim to be a driving force - using the breadth of our portfolio and depth of our expertise to drive shared progress in health. We are seeking an experienced Senior Microsoft 365 Engineer with deep expertise in Microsoft Teams to lead the design, operations, and continuous improvement of our enterprise collaboration platform. This role is responsible for end‑to‑end ownership of Microsoft Teams, including chat, meetings, voice, governance, security, automation, and integrations. The engineer will act as a technical lead and Tier‑3 escalation point, ensuring platform stability, security, and excellent user experience across the organization. The position works closely with Security, Compliance, End‑User Computing, and Infrastructure teams in a highly governed, enterprise environment.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at merative? Share your experience