Client Care Coordinator

Responsibilities

• Coordinate and manage client services, scheduling, and staffing needs
• Support field staff in delivering high-quality home care services
• Build and maintain strong relationships with clients, referral sources, payors, and community organizations
• Assist with growing office caseload through exceptional customer service and relationship management
• Collaborate with office leadership to monitor operational and financial metrics, including overtime, unfilled hours, and gross margin
• Foster positive communication and engagement with field employees
• Support employee recognition and retention initiatives
• Maintain accurate documentation and data entry within company systems

Requirements

• Bachelor's degree preferred
• Home care or healthcare experience preferred
• Customer service experience required
• Strong interpersonal, organizational, and communication skills
• Demonstrated ability to achieve goals and build professional relationships
• Ambition to grow professionally and advance within the organization
• Proficiency with Microsoft Office and strong computer/data entry skills
• Comfortable with phone communication and relationship-building outreach
• BAYADA Offers:
• BAYADA Home Health Care offers a comprehensive benefits package, including:
• Paid holidays, vacation, and sick time
• Medical, dental, and vision insurance
• Employer-paid life insurance
• 401(k) with company match
• Direct deposit
• Employee Assistance Program (EAP)
• Career growth and development opportunities
• To learn more about BAYADA Benefits, click here
• #LIRX
• As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
• BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here .

Benefits

Additional Information

Client Services Associate BAYADA Home Health Care has an immediate opening for a Client Services Associate in our Philadelphia, PA office, conveniently located near the Broad Street Line. Are you looking for an exciting opportunity in a fast-growing industry where you can make a meaningful impact while building your career? At BAYADA Home Health Care , we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. We are seeking motivated, career-driven professionals who are eager to grow within a dynamic and supportive environment. Through hands-on experience and mentorship, Client Services Associates gain valuable exposure to all aspects of office operations, client services, scheduling, staffing, and team management - preparing them for future growth opportunities within the organization, including advancement into Client Services Manager roles.

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