Senior IT Engineer, New Vertical

About the role

We're scaling a new vertical, and we're hiring our first dedicated IT Implementation Engineer to accelerate our growth. You'll operate with real autonomy and report directly to senior leadership. The job is to make sure the right things are getting done by the right people - whether that's managing an implementation, triaging customer support tickets post-implementation or eventually managing a team you've helped build. If you're someone who gets energy from bringing order to ambiguity, holds themselves accountability to outcomes rather than activity, and can communicate clearly to leadership when the plan needs to change, this role was built for you.

Responsibilities

• Remotely execute technical implementation for dental practices from contract signature through go-live, owning quality and time-to-live at every step
• Configure and troubleshoot integrations with dental practice management systems (PMS) - Dentrix, Eaglesoft, Curve, Open Dental, Denticon and others
• Set up and support remote access tools and network configurations at the practice level
• Communicate directly with IT Managed Service Providers (MSPs) hired by the dental practice to onboarding vendors like us. You'll introduce Codent, share our compliance and security documents, and build relationships while representing the company and product.
• Manage virtual machines hosted by AWS. These windows servers run ETL pipelines that make our product work.
• Handle inbound and outbound contact with doctors, office managers, and practice staff - by phone and email - with the clarity and patience that earns trust.
• Manage inbound support volume (including occasional phone line inquiries) and route or resolve issues appropriately
• Partner cross-functionally with our Customer Success, Product, and Sales teams to surface patterns, close gaps, and improve the onboarding experience over time

Requirements

• 4+ years in an IT implementation, technical onboarding, or field/remote support role
• Hands-on experience with dental practice management systems (PMS) - you know how practices actually run their technology
• Strong working knowledge of remote access tools (TeamViewer, RemotePC, Splashtop, AnyDesk, or equivalent) and network fundamentals
• Experience managing a high-volume workload - you've handled 20, 30, 40+ concurrent implementations and know how to keep quality high across all of them
• Clear, confident communicator - equally effective explaining a network issue to an IT director and walking a front desk coordinator through a setup step
• Experience in a dental, healthcare, or health tech environment
• Familiarity with dental imaging software or intraoral scanner platforms
• Familiarity with HIPAA and other healthcare compliance frameworks
• Background in, or appetite for, a sales engineering or solutions consulting path long-term
• Req ID: J-1174
• Data Privacy Notice: By submitting your application, you consent to Dandy collec

Benefits

Additional Information

Dandy is transforming the massive and antiquated dental industry-an industry worth over $400B. Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world-empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at dandy? Share your experience