Senior Collaboration and Productivity Engineer

Requirements

• 5+ years of IT experience, with at least 4 years focused on Microsoft 365 administration and engineering.
• Advan

Benefits

Additional Information

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we've grown into a leading provider of used and new car financing across the country. Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture! As a Senior Collaboration and Productivity Engineer, you will serve as a key technical resource responsible for the advanced administration, engineering, and continuous improvement of the Microsoft 365 environment. This role combines deep hands-on technical expertise with emerging leadership capability to drive the design and delivery of M365 solutions that enhance productivity, collaboration, and security across the organization. In this role, you will take ownership of complex initiatives, act as a subject matter expert, and mentor and guide junior team members while partnering with stakeholders to translate business needs into effective technical solutions. Outcomes and Activities This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required . However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member. Lead the design, configuration, and deployment of Microsoft 365 solutions across Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and related services. Evaluate and recommend new Microsoft 365 tools, features, and capabilities to improve collaboration, productivity, and security for the organization. Serve as a subject matter expert (SME) for multiple M365 applications and processes, providing advanced troubleshooting and escalated support to the IT organization and end users. Manage and optimize Azure Active Directory, AAD Connect, Azure App Proxy, and hybrid identity integrations with on-premises Active Directory. Design and implement automation solutions using PowerShell to reduce manual effort and drive operational consistency across the M365 environment. Oversee the health, availability, and performance of M365 services; proactively identify and resolve issues before they impact end users. Collaborate closely with the Service Desk, infrastructure teams, and business stakeholders to ensure a seamless and high-quality end-user experience. Create and maintain thorough documentation for processes, procedures, configurations, and runbooks. Take an active role in major incidents, providing expert-level diagnosis and resolution while communicating effectively with stakeholders. Participate in Disaster Recovery exercises and maintain up-to-date recovery documentation. Provide on-call and after-hours support for change management, maintenance, and critical troubleshooting. Mentor and guide less experienced engineers, sharing knowledge and fostering a culture of continuous learning and improvement. Competencies: The following items detail how you will be successful in this role. Customer Empathy: The ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer's shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience. Engineering Excellence: Bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions. One Team: A collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication, and mutual support create a sense of collective purpose, enabling teams to navigate challenges and pursue shared objectives more effectively. Owner's Mindset: Adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

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