Sales Manager - Services (Kochi)

About the role

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It's an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear. Job Overview & Purpose The Recipient Services Specialist (Sales Manager) is a field sales role focused entirely on Cochlear's existing recipient base. Rather than acquiring new customers, you'll be responsible for driving revenue from within the installed base - through sound processor upgrades, bilateral solutions, accessories, and service plans. You'll own your territory's commercial performance end-to-end: identifying who's eligible for an upgrade, engaging them meaningfully, partnering with clinics to support those conversations, and ensuring recipients continue to benefit from Cochlear's latest technology. The expectation is a well-managed pipeline, strong clinic relationships, and consistent delivery against revenue targets. Reporting to the Area Business Manager - Services, the Recipient Services Specialist will be based in Kochi and handle the entire Kerala region . They will play a critical role in protecting revenue, accelerating technology adoption, and strengthening long‑term recipient advocacy, ensuring Cochlear continues to deliver life‑long hearing outcomes. This is an individual contributor role. Accountabilities: Accountability 1: Own Services Revenue Growth & Recipient Lifetime Value Own and deliver territory‑level services revenue targets, including sound processor upgrades, sequential bilaterals, accessories, and service offerings Execute structured territory plans to drive predictable and sustainable services growth Actively manage revenue mix and opportunity flow to ensure consistent achievement of business objectives Provide accurate forecasting, performance reporting, and insights to the ABM - Services Operate with full compliance to Cochlear governance, quality, and commercial policies Accountability 2: Strategic Recipient Engagement & Experience Ownership Own end‑to‑end recipient engagement strategy for the assigned territory Build trusted, long‑term relationships with recipients through planned, high‑quality touchpoints Lead informed, empathetic counselling on upgrades and bilateral hearing outcomes. Shape recipient decision‑making by clearly articulating the value of technology progression over time Strengthen recipient satisfaction, advocacy, and loyalty through meaningful engagement experiences Accountability 3: Upgrade & Sequential Bilateral Growth Leadership Own identification, prioritization, and activation of upgrade‑eligible and unilateral recipient pools Design and execute focused upgrade and sequential bilateral programs aligned to South Asia priorities Drive normalization of sequential bilateral adoption as a standard of care through recipient and clinic engagement Monitor conversion performance and continuously refine engagement approaches to improve outcomes Ensure timely follow‑up and disciplined execution to maximize opportunity realization Accountability 4 : Clinic Partnership & Services Enablement Build strong, value‑based partnerships with audiologists, therapists, and clinic teams Enable clinics to confidently position upgrades, bilaterals, accessories, and service offerings Collaborate with clinical teams to integrate services discussions into appropriate patient touchpoints Represent Cochlear as a long‑term services partner to clinics supporting recipient journeys Train clinicians to counsel recipients for upgrades and bilateral solution Engage with clinicians on clinical evidence of technology and bilateral benefits for recipients Accountability 5 : CRM, Pipeline & cross functional collaboration Maintain accurate, current data on recipients, eligibility, opportunities, and engagement activity in Salesforce Actively manage the services pipeline to provide clear visibility of territory performance Ensure governance and data integrity across upgrade and bilateral registrations Use analytics and insights to prioritize high‑value recipients and activities Partner with Marketing, Clinical, Operations, and Customer Service teams to execute services initiatives Support national programs, recipient campaigns, and process improvements Contribute market and recipient insights to strengthen regional services strategy Uphold Cochlear's quality, compliance, and safety standards at all times Minimum Key Incumbent Requirements: - Bachelor degree in Engineering/Science and Masters in Business Administration or a related science field - 5-7 years of out

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