Multiomics Commercial Support Associate - Nordics & Benelux (12m Contract)

About the role

As a Multiomics Commercial Support Associate here at Illumina in Europe North , you will play a pivotal role in ensuring continuity of customer engagement and commercial momentum during a period of maternity leave cover. Sitting within the North commercial team, this role acts as an overlay to the field sales organisation , supporting new customer acquisition and field ‑ led initiatives across the region. You will be responsible for developing new customer relationships, identifying and qualifying new leads, and maintaining high ‑ quality day ‑ to ‑ day commercial operations through telephone and digital engagement. Working autonomously but collaboratively, you will partner closely with field sales, marketing, sales operations, and regional stakeholders, always acting with a strong sense of accountability and a customer ‑ first mindset aligned to Illumina's value of Make Customers Heroes .

Responsibilities

• Customer Acquisition & Account Development
• Generate new business through proactive outbound prospecting, including cold calling
• Qualify inbound and outbound sales leads and progress them through to conversion
• Retain, grow, and expand existing accounts in close partnership with local account managers
• Represent Illumina to customers and advocate internally for customer needs
• Generate interest from new ‑ to ‑ Illumina customers using multiple sources, including prospect lists, LinkedIn, Google, association websites, AI tools, and independent research
• Engage with customers via phone and email, with occasional field travel
• Technical & Product Expertise
• Apply in ‑ depth technical knowledge of Illumina products, with a focus on the multi ‑ omics portfolio
• Stay current on industry trends, customer needs, and competitive positioning
• Direct customers to appropriate digital tools, resources, and websites to support decision ‑ making
• Collaboration & Relationship Management
• Act as an overlay partner to field account managers and sales specialists to support strategic initiatives
• Collaborate with internal and external partners to achieve quarterly departmental goals
• Communicate qualified leads, contacts, and opportunities to the commercial team and work together to advance and close sales
• Conduct baseline account research to identify key stakeholders and critical account information ahead of prospecting activity
• Act as a frontline voice for the market, sharing insights on best practices, competitive pressures, and customer feedback
• Work cross ‑ functionally with Marketing, Sales Operations, Field Sales, and Regional Marketing on sourced enquiries and training activities
• Actively contribute to Illumina's collaborative and inclusive team culture
• Reporting & Analytics
• Document all outbound activity, including industry segmentation and account and lead information
• Perform high ‑ level analytical interpretation using Excel to identify new account targets and opportunities
• Prepare sales activity, pipeline, and performance reports as required

Benefits

Additional Information

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Multiomics Commercial Support Associate - Nordics & Benelux (Europe North) This is a fixed‑term maternity leave cover for 12 months.

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