Technician Lead

Responsibilities

• Lead the training, coaching and development of HVAC technicians.
• Provide technical guidance and day-to-day support to HVAC technicians.
• Ensure health and safety rules and requirements are applied on job sites and participate in the implementation of appropriate policies, procedures and training, including site audits.
• Collaborate with the Service Manager and Health and Safety representative in the event of incidents or accidents.
• Support the coordination, assignment and dispatch of HVAC technicians.
• Work closely with the Service Manager and Project Administrator to assess job sites, anticipate challenges, gather materials and coordinate on-site work.
• Act as Project Manager for small turnkey service projects.
• Partner with other departments to improve processes and resolve technical issues.
• Ensure the quality of work performed by team technicians.
• Manage inventory of supplies and equipment, and help ensure company vehicles remain in good condition through truck audits.
• Support field technicians in the execution of mechanical and electrical work.
• Serve as a direct point of contact for customers, respond to requests and special inquiries, and support team members with customer equipment repair needs.
• Ensure compliance with internal documentation procedures and maintain accurate records.
• Help structure and organize the team's work, including service reports, expense reports, vehicle maintenance tracking, invoice copy submission and timesheet entry.
• Support team members in the use of various technology tools such as XOi, Salesforce, Quick Quote, RMS, WebCATS and ComfortSite.
• Provide recommendations to the Service Director regarding team member performance.
• Be available to work overtime and/or weekends, as required.
• Travel may be required, including occasional overnight stays.

Requirements

• Vocational diploma in refrigeration and air conditioning.
• Valid Journeyperson Refrigeration licence.
• Gas Appliance Technician Class 1 (TAG-1) certification is considered an asset.
• Minimum of five (5) years of HVAC experience.
• Ability to communicate effectively in both French and English, verbally and in writing.
• Strong technical background and demonstrated team leadership skills.
• Proven ability to solve problems effectively and proactively.
• Excellent communication and organizational skills.
• Commitment to continuous improvement and quality.
• Practical knowledge of HVAC products, systems, electronics and controls.
• Valid Class 5 driver's licence held for at least 12 months, with no infractions.
• Additional requirements and environmental conditions
• Must be able to wear a hard hat, safety glasses, fall protection harness and safety boots to perform job duties safely.
• Must be able to rotate the torso 90 degrees in each direction.
• Must be able to squat and touch the floor with both hands.
• Must be able to raise both hands above the head.
• Must be able to stand on concrete surfaces for extended periods.
• Must be able to lift and/or move up to 40 lbs.
• Must be able to use a ladder safely.
• Must be able to access rooftops using extension and/or fixed ladders at heights of 15 to 20 feet.
• This role may involve exposure to varying weather conditions, moving mechanical parts, heights, electrical hazards, loud operating equipment and other variable environmental conditions depending on the work location.
• Annual Base Salary Range or Hourly Base Pay Range:
• $50.79 Compensation Type:
• Hourly Incentive Eligible:
• No Sales Commission Eligible:
• No

Benefits

Additional Information

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

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