Customer Relationship Officer

About the role

Customer Relationship Management: - Manage and maintain the client database to ensure accurate and updated records. - Follow up with clients to ensure satisfaction and encourage return visits. Event Engagement: - Assist in planning, organizing, and executing marketing and outreach events (e.g., health talks, wellness fairs, promotional activities). - Represent Ma Kuang TCM at events and engage with participants to promote services and build brand awareness. - Support post-event reporting and follow-up with potential clients. Clinic Operations Support: - Assist front desk or clinic staff during busy periods to ensure smooth operations. - Coordinate with clinic teams to align client appointments and service schedules. - Provide administrative support where necessary (e.g., report preparation, client communication). Collaboration & Reporting: - Work closely with marketing, operations, and clinic teams to ensure consistent service quality. - Prepare regular customer relationship management and engagement reports to track performance and client feedback.

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Company Intel

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