Senior Duty Manager (CKS)
External
Millennium & Copthorne · Copthorne King's Hotel Singapore, SingaporeS$42K–S$54K/yrFull-timeUnknownToday
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Requirements
- At least 3-5 years of relevant working experience in a similar capacity
- Good knowledge on PMS Opera
- Strong problem solving and analytical skills
- Excellent communications skills
- Customer service oriented and able to handle challenging situations professionally
- Ability to perform under pressure in a fast-paced environment
Benefits
Flexible BenefitBirthday LeaveSpecial staff rates for F&B and Accommodation under MHR portfolioStaff meals providedRoles & ResponsibilitiesSupport Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.Review work processes for possible improvements and efficiencyHandles all guest complaints/feedback in a professional mannerFollow up on guest complaints efficiently and take corrective actionProvides on-site support to guests' needs and queriesOversee and supervises guests arrivals and departures with the front office teamReview arrival list for all arrivals and VIPs to check room allocations, amenities and special requestsEnsures all reception and cashiering procedures are performed in accordance with established standardsWorks closely with other operational departments to provide seamless and consistent guest serviceTrain new and existing staff to ensure consistency in service deliveryTo coordinate guests and staff during an emergency evacuationReview daily activities which include daily forecast/target/issues or incident regards to internal & external guestPerforms any other job tasks assigned by the Front Office Manager
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