PEGA Lead Business Architect - Contract

Responsibilities

• Lead the translation of business strategy and requirements into scalable Pega-based solutions and business architectures
• Define and drive end-to-end case management design, ensuring alignment with organisational goals and customer journeys
• Collaborate with business stakeholders, delivery teams, and technical architects to shape solution vision and roadmap
• Provide functional leadership across the delivery lifecycle, ensuring adherence to Pega best practices and design principles
• Facilitate requirements discovery, process modelling, and backlog prioritisation in an agile delivery environment
• Ensure solutions are designed with a focus on reusability, scalability, and business value realisation
• Support governance by participating in design reviews, solution validation, and quality assurance activities
• Act as a bridge between business and technology teams, ensuring clarity of requirements and solution intent
• Stay current with Pega capabilities, industry trends, and case management best practices
• Qualifications & Experience
• We are looking for a highly skilled professional with strong business architecture expertise and hands-on Pega experience:
• Pega Business Architecture Expertise: Proven experience in designing and delivering Pega-based case management solutions, with a strong understanding of business process transformation
• Strategic & Functional Leadership: Demonstrated ability to operate in a leadership capacity, defining business architecture, operating models, and solution approaches
• End-to-End Case Management Design: Experience in designing complex case lifecycles, workflows, and customer journeys within Pega
• Stakeholder Engagement: Strong ability to engage with senior business stakeholders, facilitating workshops and driving consensus on solution direction
• Agile Delivery Experience: Hands-on experience working in agile environments, contributing to backlog definition, prioritisation, and iterative delivery
• Integration & Ecosystem Awareness: Understanding of integrating Pega with enterprise systems and aligning business processes across platforms
• Pega Certification: Preferably holds Pega Certified Business Architect (PCBA) or higher (e.g., CSSA/CLSA with strong business architecture exposure)
• Problem-Solving & Domain Alignment: Strong analytical mindset with a focus on delivering practical, business-driven solutions within the case management domain
• Why join us:
• At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
• Agencies:
• Work rights and background checks:
• To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

Benefits

Additional Information

We are seeking an experienced Lead Business Architect (Pega) to join our NCS team , Australia. In this role, you will be responsible for driving business architecture, shaping end-to-end case management solutions, and ensuring alignment between business objectives and Pega-based implementations.

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