Reservations Agent [Hotel/ Central]

Responsibilities

• Reservations & Booking Management
• Manage room reservation enquiries via phone, email, and online channels.
• Process bookings accurately and efficiently while ensuring guest requirements are captured correctly.
• Assist guests with room options, rates, packages, and special requests.
• Maintain accurate reservation records and update booking information within hotel systems.
• Guest Communication & Service Excellence
• Deliver professional, friendly, and timely responses to guest enquiries.
• Provide accurate information about hotel facilities, services, promotions, and policies.
• Build rapport with guests and create confidence throughout the reservation journey.
• Handle booking modifications, cancellations, and special requests with care and attention to detail.
• Revenue Generation & Sales Support
• Maximise room revenue by identifying upselling and cross-selling opportunities.
• Promote hotel packages, room upgrades, and special offers to prospective guests.
• Follow up on enquiries and potential leads to increase booking conversions.
• Support the achievement of occupancy and revenue targets through effective reservation management.
• Administration & System Management
• Ensure all reservation data is accurately entered and maintained in the booking system.
• Monitor room availability and assist with inventory management when required.
• Maintain proper documentation and reservation records.
• Prepare reports and support administrative duties related to reservations operations.
• Team Collaboration & Brand Representation
• Work closely with Front Office, Sales, Revenue, and other departments to ensure a seamless guest experience.
• Maintain consistency with the hotel's service standards and brand values.
• Contribute to process improvements and operational efficiency within the reservations function.
• Represent the hotel professionally in all guest interactions.

Requirements

• Previous experience in reservations, customer service, hospitality, or call centre operations is preferred.
• Strong communication skills with excellent telephone and email etiquette.
• Customer-oriented mindset with a passion for delivering exceptional service.
• Good organisational skills and strong attention to detail.
• Comfortable using reservation systems, Microsoft Office, and other computer applications.
• Ability to multitask and perform effectively in a fast-paced environment.
• Sales-oriented approach with confidence in promoting hotel products and services.
• Hospitality qualifications or related experience will be an advantage.
• Interested candidates kindly click APPLY NOW to submit your latest CV.
• We regret that only shortlisted candidates will be notified.
• Search Avenue Pte Ltd
• EA License No.: 25C2695
• EA Registration No.: R25157669 [Amanda Wee]

Additional Information

Location: Orchard Working Hours: 5 days work week, shift required Salary: Up to $2700 + aws + flexi benefit + staff meals Help Guests Plan Their Perfect Stay Our client is a leading international hospitality company. They are looking for a customer-focused and detail-oriented Reservations Agent to join their hospitality team. As the first point of contact for many guests, you will play a key role in creating a positive booking experience, converting enquiries into reservations, and ensuring every guest's stay begins with exceptional service.

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