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Product Manager, Pre and Post Experience

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lindblad-expeditions logoLindblad-expeditions · Seattle, WA
Full-timeHybrid1mo ago
BudgetingMove
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About the role

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the "Exhilaration of Discovery". Lindblad Expeditions is a pioneer in the Expedition Travel space, with a legacy of exploration and discovery spanning decades. From taking the first citizen explorers to Antarctica in 1966, to opening the Galápagos and Easter Island to tourism, to launching our innovative partnership with National Geographic in 2004, our mission has always been to connect travelers with the world's most extraordinary places. Today, our fleet of 16 ships takes nearly 25,000 guests annually to some of the planet's most remote and pristine locations. At Lindblad Expeditions, we do whatever it takes to ensure our guests experience the "Exhilaration of Discovery." POSITION SUMMARY In this dynamic role as our Product Manager, Pre and Post (PPM), you'll be at the forefront of crafting unforgettable experiences by conceptualizing, creating, budgeting, and executing all pre- and post-voyage services. From designing multi-day land extensions to coordinating seamless internal air arrangements, group transfers, and optional hotel nights, your creativity will know no bounds. Put your financial prowess to the test as you closely manage offerings to optimize revenue opportunities. As the first impression for our guests, you will play a crucial role in not only enhancing their journey but also driving revenue and optimizing the overall guest experience. Your contributions will be instrumental in supporting operational excellence across all programs, ensuring that every detail is executed to perfection and rooted in the company's legacy of responsible exploration. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

Requirements

  • Education :
  • Bachelor's degree in business, Hospitality, Tourism, or a related field.
  • Experience :
  • Minimum of 3 years in travel program management, preferably in pre- and post-voyage services.
  • Proven experience in budgeting and financial management.
  • Experience in developing sales presentations and marketing strategies.
  • Strong negotiation skills and experience in vendor contracting.
  • Excellent organizational and project management abilities.
  • Effective written and verbal communication skills.
  • Strong time management skills with the ability to handle multiple tasks, set priorities, and meet deadlines.
  • Self-starter with the ability to self-motivate and work well in a team environment.
  • Industry Knowledge :
  • Familiarity with destination management companies (DMCs) and ground transportation logistics.
  • Understanding of guest service standards and operational excellence.
  • Technical Proficiency :

Benefits

Travel benefits for employees and their familyVoyage of Discovery trips for employees to travel as guestsHealth insurance including Medical, Dental, Vision401(k) plan with employer matchLong-Term Disability, Life & AD&D InsuranceFlexible Spending Account (FSA) to be used for out-of-pocket medical and dependent carePre-Tax Commuter Benefit7-8 Paid Holidays2-3 Floating Holiday Options (pro-rated per start date)Up to 15 days of vacation (pro-rated per anniversary year)Parental LeaveSick/personal days per city & state ordinancePet Insurance discountCommunication SkillsUsing the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.PHYSICAL DEMANDSWhile performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.COMPENSATION STATEMENTFor new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.EQUAL OPPORTUNITY EMPLOYER STATEMENTAt Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the n

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