Lead Analytics Solutions & Services "Data Platform" F/M/X

About the role

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences. Here , we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries. Here , we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams. Here , your scope will know no boundaries; So join us and dare to make an impact on the world! Here is where your greatest challenge awaits you: Within the Data Platform Tribe in the Data team, you will join a cross-functional organization whose mission is to provide a reliable, secure, and scalable technological foundation for all of the Group's data needs. This platform supports Accor's data democratization strategy by ensuring simple, governed, and high-performance access to analytical tools and services on an international scale. The role is part of a team dedicated to analytics solutions for business users , responsible for providing, managing, and evolving the tools that enable data access and the consumption of analytical products. The team plays a key role in structuring the Group's analytics ecosystem, continuously improving the user experience, and supporting Business Analysts in mastering their tools. Your mission: You will be responsible for data accessibility and democratization solutions at Accor and will be in charge of: 1) Operationally leading the Feature Team named OPEN, including: Participating in the recruitment and training of the Feature Team developers Managing relationships with technical representatives from third-party solution providers 2) Designing, delivering & maintaining products within the OPEN Feature Team portfolio, including: Collaborating with the Product Owner and the other two Feature Teams within the Data Platform Tribe to ensure technical consistency and full functional coverage across the stack Designing products to measure DATA ROI, i.e., both the operational costs generated by the platform and the value created by the Data products published by other Data Tribes Contributing to the evolution of the Data Portal in partnership with two other major French groups, which serves as the main entry point for all users to access our products Monitoring, analyzing, and resolving incidents or anomalies occurring on the Feature Team's products and solutions Implementing technological watch to continuously enrich our modern data stack 3) Ensuring a high level of service for users by implementing: A solution to automate our BI administration Training sessions for internal DATA department teams Clear onboarding paths to facilitate adoption by internal DATA department teams 4) Educating and supporting all users by: Helping them define needs not covered by the current stack Participating in the animation of the "Data Tech" community (sharing best practices, code knowledge, technology watch, etc.) Raising awareness among stakeholders about DATA challenges and benefits And you? Proven (senior) experience in enterprise-scale Data/BI environments, including implementing or evolving self-analytics solutions for a large user base Experience in technical leadership: operational management of consultants or project teams, while remaining a strong individual contributor Technical Skills Strong expertise in Snowflake (core of the platform) and solid knowledge of its ecosystem Experience with major analytical tools such as Tableau, Dataiku, and orchestration tools (e.g., Astronomer/Airflow) Advanced expertise in data modeling and designing robust analytical models Experience in BI tool administration and industrialization, with an automation-oriented approach Advanced SQL and database skills; experience in data transformation (dbt knowledge is a plus) Good understanding of semantic layer concepts and modern analytics architecture Hands-on experience in managing and optimizing Business Intelligence tools (reporting, pagination, environment structuring) Soft Skills Excellent communication and pedagogical skills, with a strong user-service orientation Technical lead mindset, capable of defending convictions and influencing diverse stakeholders Continuous improvement and process automation mindset Ability to simplify complex technical topics for non-technical audiences Autonomy, rigor, and ability to thrive in a cross-functional and collaborative environment Accor dares to impact: - The world: Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects. - Your career: We enable al

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