Enterprise CX Business Project Senior Advisor

Responsibilities

• This role is accountable for outcomes that inform enterprise priorities, guide executive decision-making, and strengthen trust in CX insights.
• Own the end-to-end CX narrative for ELT and Board updates, defining what the story must accomplish and ensuring materials are decision-ready, credible, and clear.
• Translate complex data, signals, risks, and progress into a unified CX storyline with clear implications, recommendations, and focus areas for senior leaders.
• Orchestrate and validate enterprise contributions, resolving gaps, inconsistencies, and ambiguity to deliver a single, cohesive view of customer experience.
• Assess the strength and completeness of CX narratives, proactively identifying risks, unanswered questions, or misalignment and driving resolution with partners.
• Produce high-stakes executive materials, including Board and ELT updates, enterprise CX scorecards, and external talking points (such as earnings communications).
• Apply sound judgment to independently resolve conflicting or incomplete inputs in a high-visibility governance environment.
• Maintain the integrity, coherence, and readiness of governance-grade materials through multilayered SLT and ELT review cycles.
• Serve as a trusted strategic advisor, connecting CX insights to enterprise strategy and helping leaders determine where attention, escalation, or action is needed.
• Partner with CX Activation leaders, Change Management, Data and Analytics, and Communications teams to ensure narratives are accurate, insightful, and actionable.

Requirements

• Required Qualifications
• Minimum 8 years of professional experience in strategy, analytics, consulting, governance, Communications or a related discipline.
• Demonstrated experience working in executive- or Board-facing environments with high standards for accuracy, clarity, and judgment.
• Proven ability to synthesize complex information into concise, executive-ready narratives and materials.
• Strong judgment and comfort operating independently in ambiguous, high-stakes situations.
• Excellent stakeholder management skills with confidence and presence when engaging senior leaders.
• Bachelor's degree in business, communications, or a related field.
• Experience supporting enterprise reporting, customer experience, strategy, or transformation initiatives.
• Familiarity with governance processes, executive review cycles, or Board-level reporting.
• Background partnering with data, analytics, change management, or communications teams to translate insights into action.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• For this position, we anticipate offering an annual salary of 112,100 - 186,800 USD / yearly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.
• About The Cigna Group

Benefits

Additional Information

The Business Project Senior Advisor plays a critical role on The Cigna Group's CX Activation team, shaping how our enterprise understands, discusses, and acts on customer experience. This is a high-impact, individual contributor role for a strategic thinker who thrives in executive-facing environments and brings clarity to complexity. By translating enterprise-wide inputs into a clear, credible CX narrative, this role directly influences Executive Leadership Team (ELT) and Board decisions-helping leaders focus on what matters most to improve experiences for customers we serve.

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