Executive Customer Relations Specialist
External
Optimum · Bethpage, NY$58K–$95K/yrFull-timeOn-siteToday
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About the role
Handle highly escalated customer issues from executives, government agencies, and customers. Research concerns, coordinate cross-functional stakeholders, deliver resolutions within SLA, and produce formal responses. Advocate for customers, identify root causes, and maintain accurate case and contact records.
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