IT Operations Specialist (Data Centre) *12 hr shift AMK

About the role

Job Descriptions To provide 24 x 7 support for Data Center running on 12 hours shift Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged. Resolving the incident/problem onsite. Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager. Generating the relevant administrative records and reports. Introducing and integrating new technologies into existing environments. Applying operating system updates, patches, and configuration changes. Adding, removing, or updating user account information, resetting passwords, etc. Answering technical queries Maintaining the configuration of the system. To implement Service Request and Change Request Contacting OEM/Vendor for technical support Able to work shift including weekends and public holidays. Job Requirements Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent Minimum 1 year of relevant working experience in IT infrastructure operation 12 hrs shift working Preferably with Microsoft Certification and/or ITIL certification. Good Knowledge of following products will be advantageous: -Linux -Unix -Active Directory/DNS -Microsoft Azure Stack -Microsoft Windows 2016-2022 -Commvault Backup and Recovery -Symantec Endpoint Protection - ITIL certification will be an advantage. Willing to work Shift hrs (Shift allowances provided) Working Location: AMK area Maestro HR damien lee tian hong R1106726 16C8462

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