Junior IT Operations Administrator

About the role

We're Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands, including Betway and Jackpot City. We're a powerhouse built on decades of expertise and we're changing the game for good. Our mission is to give our customers a superclass entertainment experience. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group International, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We are on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a Junior IT Operations Administrator, you will play a key role in enhancing the end-user experience by ensuring efficient, accurate call logging and upholding the integrity of data across our IT service management systems. You will identify operational needs and gaps, and contribute to the planning, implementation, and optimisation of workflows, processes, and systems within IT Service Operations helping us deliver a seamless, best-in-class service to our customers every day.

Responsibilities

• User & Access Administration
• Create, update, and disable user accounts in line with operational requirements.
• Assign roles and permissions based on approved requests, ensuring appropriate access controls are in place.
• Assist with periodic access reviews to maintain security and compliance.
• System Administration (Basic)
• Maintain user data and configurations across key IT systems, ensuring accuracy and consistency.
• Perform basic troubleshooting, including resolving access issues, permission errors, and related queries.
• Support system testing efforts as and when required.
• Reporting (Basic)
• Generate and distribute standard reports on a daily and monthly basis.
• Assist with data accuracy checks to uphold the integrity of operational information.
• Where You'll Grow
• Automation & Reporting - Assist with initiatives to improve and automate reporting processes and operational workflows.
• Audit Support - Support internal and external audits by collecting and compiling required evidence and documentation.
• Process Documentation Help document and maintain IT operations processes and procedures, contributing to a well-structured knowledge base.
• This list covers your core responsibilities with plenty of room to stretch, explore and take on new challenges as we grow.

Requirements

• 1 - 2 years' experience in an IT operations, service desk, or corporate end-user support environment (onsite and/or remote).
• Solid working knowledge of the Microsoft Office Suite, particularly Excel for reporting purposes.
• Basic troubleshooting skills comfortable resolving access, permissions, and user-related queries.
• Strong attention to detail and commitment to maintaining data integrity across systems.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
• Desirable skills you've got up your sleeve
• It would be great if you also have some the following skills:
• A relevant diploma, certificate, or degree
• Exposure to Service Desk tools (e.g., Jira, ServiceNow) and Microsoft 365 / Azure AD user administration basics.
• Experience with Okta, CRM platforms, or other enterprise systems.
• Basic reporting skills in Power BI or any other reporting software
• Any exposure to audit support, evidence collection, or process documentation.
• Our values are non-negotiables
• Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
• These competencies are:
• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation
• What you'll get back
• We invest in your growth and wellbeing, so you can bring your best:
• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters . Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back . Our Employee Assistance Programme offers resources for you and your family.
• Medical Aid Subsidy
• Retirement Annuity Subsidy
• Funeral Fund Ben

Benefits

Additional Information

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

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