Implementation Specialist II

About the role

Solera is a global leader in data and software services, transforming the vehicle lifecycle into a connected digital experience. Today, Solera processes over 300 million digital transactions annually supporting over 235,000 partners across 90+ countries, our teams deliver insights, automation, and innovative solutions that drive operational excellence for our customers. As an Implementation & Training Specialist , you play a critical role in ensuring dealership teams successfully adopt Solera's Service Suite solutions . You will deliver high‑impact, role‑based training, influence change, advise on best practices, while helping service departments confidently integrate new tools into their daily workflows. This is a remote role . When assigned to an implementation project, travel to customer sites may be required up to 100% of the time . When not assigned, work is performed remotely from a home office.

Responsibilities

• Training Delivery & Implementation
• Deliver on-site and virtual, instructor-led training throughout the implementation lifecycle.
• Facilitate role-specific training for dealership service department stakeholders.
• Ensure training content is relevant, engaging, and aligned with dealership workflows and business goals.
• Document all training activities in Salesforce.com.
• Customer Enablement, Adoption & Change Management
• Secure buy-in from dealership leadership on new processes and technology.
• Support the transition of customers to post‑implementation Service Suite support teams
• Advise customers on best practices and revenue‑driving functionality to promote adoption and long‑term value
• Internal Feedback & Content Development
• Share customer feedback and improvement opportunities with internal teams
• Contribute to training and curriculum development, including presentations, quick‑reference guides, and instructional videos
• Cross-Functional Partnership
• Partner with Performance Managers and Sales teams to identify and propose additional Service Suite solutions based on customer needs
• Work Environment / Physical Requirements
• Ability to sit for extended periods and work at a computer for multiple hours per day
• Ability to deliver instructor‑led training for extended sessions while managing multiple tasks with attention to detail

Requirements

• Required Qualifications
• Clear and professional written and verbal communication skills
• Ability to train effectively in both one‑on‑one and group settings
• Comfort working independently with minimal supervision in a remote environment
• Strong relationship‑building and customer engagement skills
• Ability to prioritize, multitask, and follow up proactively
• Adaptability in fast‑changing environments
• Sound judgment, professionalism, and discretion
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Experience working in an automotive service department
• Software implementation or customer onboarding experience
• Knowledge of Dealer Management Systems (DMS)
• Familiarity with Service Suite products from internal or end‑user perspectives
• Experience using Salesforce
• Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.
• EQUAL OPPORTUNITY EMPLOYER

Benefits

Additional Information

Implementation Trainer

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