Senior AI Product Builder - Sortation Technology

Responsibilities

• Own the full product loop independently: AI-augmented discovery → story/spec → prototype → production PR → outcome measurement. You are accountable for the outcome, not just the handoff.
• Conduct customer discovery and use AI tools to synthesize research across tickets, interviews, behavioral data, and competitive signals.
• Demonstrate deep functional and technical knowledge of owned products end-to-end. Demo to merchants and partners; understand competitive landscape and key differentiators.
• Use AI tools to analyze product metrics, identify usage patterns, and surface anomalies. Define success metrics and kill thresholds at spec time without coaching.
• Maintain a prioritized roadmap ranked by impact × speed. Use AI tools to synthesize competitive intelligence, market trends, and customer insight into strategic inputs.
• Evaluate whether a proposed solution fits ShipBob's architecture without Engineering translation. Understand service boundaries, data structures, and how merchant and partner API usage shapes data contracts.
• Route changes through prototype-then-PR. Write clear story/specs and review AI-generated code before raising. PR promotion rate improves consistently.
• Set experiment hypotheses with explicit kill thresholds. Make day-7 rollout/kill decisions on AI-surfaced data.
• Additional duties and responsibilities as necessary.
• You'll apply this builder model to one of ShipBob's most operationally critical product surfaces - Sortation Technology.
• Translate merchant, marketplace, and channel requirements into sortation capabilities across the fulfillment lifecycle. Sortation performance shapes outcomes for DTC, marketplace, B2B/retail, and returns flows: on-time shipping, marketplace and retailer routing-guide co

Benefits

Additional Information

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI Role Description: As a Senior AI Product Builder at ShipBob, you own the full build loop for your product domain: discovery, story/specs, AI-augmented prototypes, and production-ready PRs. This is not the traditional PM role - you are a builder. You use the AI development toolchain (e.g., Claude Code, Driver.ai) to understand ShipBob's codebase architecture, generate working code against the actual repo, and ship to production with minimum engineering rework. The minimum technical floor for this role is real: you must read ShipBob's data model, evaluate AI-generated scaffolding for correctness, and write story/specs precise enough that AI tools can act on them without follow-up questions. You will be part of the Sortation Technology team. We build the products behind every point where ShipBob physically sorts inventory: Inbound presort at receiving Outbound parcel sortation feeding final-mile injection B2B freight sortation to build retail or wholesale pallets Returns sortation routing units back to inventory or disposition As volume grows across time-sensitive marketplace and B2B channels, sortation has become a direct lever on merchant outcomes: on-time shipping, marketplace and retailer compliance, inventory accuracy, and the tracking experience end-consumers see. Sortation sits at the intersection of physical operations and digital systems, where small execution gaps compound into merchant-visible failures - making this one of the highest-leverage product surfaces at ShipBob. This PM owns the products that determine whether units move to the right place, at the right time, and whether what we tell merchants matches what's happening on the floor. This role is for someone energized by speed, uncomfortable with waste, and who measures success by outcomes shipped - not documents approved. You operate in an AI-native pod alongside an AI Engineer, AI/Prompt Engineer, and Designer. This role reports to a Director, AI Product Builder.

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