Client Success Coordinator

Responsibilities

• Serve as the client's main point of contact for business relationship activities to include implementation, ongoing training, adoption or enhancement initiatives, integration, contract maintenance and renewals, and ongoing industry and product knowledge.
• Conduct proactive client business reviews, data research, monitoring and outreach to identify and resolve barriers to satisfaction and retention.
• Leverage existing strategies to create marketing and sales plans for clients, prospects and client segments. Perform platform demos for potential new clients in coordination with other Netsmart teams
• Effectively communicate solution offerings, technology, and consulting services and identify opportunities to up-sell and expand client portfolio for total client value and foster healthy client relationships
• Develop industry, regulatory, and competitive knowledge and expertise as well as familiar with best practices within assigned clients.

Requirements

• Required
• Bachelor's degree of equivalent work experience
• At least 1 year sales, implementation, support or product management related work experience on a SaaS product
• Proficient in Microsoft Office with advanced Excel skills
• Effective and efficient communication skills and be able to organize, prioritize and schedule a high workload
• Demonstrated analytical and problem-solving abilities
• Strong collaborative skills
• Communicate effectively with various audiences through clarification, understanding of complex problems, and presentation skills
• Preferred
• Sales, implementation, support or product management related work experience on assigned SaaS product
• Health care information technology (HCIT) solution strategy or consulting work experience
• If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
• All applicants for employment must be legally authorized to work in the United States. Netsmart does not provid

Benefits

Additional Information

About Netsmart At Netsmart, improving care delivery isn't just our aspiration; it's our passion! For more than 50 years, we've been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care. Position Overview: The Client Success Coordinator is responsible for managing and growing relationships with new and existing clients, serving as the primary point of contact to drive successful adoption, utilization, and overall client experience. This role partners cross-functionally to address client needs, remove barriers, and identify opportunities to expand value through Netsmart solutions and services.

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