E-Commerce Customer Support Specialist (Remote)

About the role

About the Role: We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent . Key Responsibilities: Provide exceptional customer support via email and phone, ensuring a seamless customer experience. Process returns and refunds efficiently using Refund Sniper. Manage and resolve customer order issues with professionalism and urgency. Handle FedEx and other carrier claims , ensuring accurate tracking and resolution. Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing. Maintain detailed records of customer interactions and resolutions. Requirements: Previous experience in e-commerce customer support, preferably in a remote setting. Excellent written and verbal communication skills with a clear, neutral or polished English accent . Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is a plus. Ability to problem-solve and handle customer concerns with patience and professionalism. Strong attention to detail and ability to work independently in a remote environment. Why Join Us? Competitive salary and performance-based incentives. Opportunity to work remotely from anywhere. A collaborative and supportive work environment.

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Company Intel

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