Airfreight HEX Specialist

About the role

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. .The AF Gateway Operations Specialist is dedicated to providing expertise, supporting the organisation's objectives through the application of specialised knowledge and skills. This role focuses on delivering high quality results in AF Gateway Operations and contributing to strategic initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle incoming customer calls for requests. Track and trace, shipment exceptions, and other inquiries in a professional manner, with the objective to provide quality customer service. This includes providing accurate, valid, and complete information. Resolve problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem. Open and maintain customer accounts by recording account information. Follow communication procedures, guidelines, and policies Provide exception reporting daily Additional tasks as assigned by the Supervisor SUPERVISORY RESPONSIBILITIES This position does not supervise any direct reports.

Requirements

• EDUCATION AND EXPERIENCE:
• High School Diploma
• 1 to 3 years of previous experience in freight forwarding industry preferred
• Completion of any industry related course is a plus
• Excellent verbal and written communication skills in English, Spanish and Portuguese
• Proven customer support experience
• Understand Courier service, product, systems and procedures
• Understand Invoicing process ( CW1 Knowledge is a plus)
• Excellent organizational skills and attention to detail
• Proficient with Microsoft Office
• KNOWLEDGE, SKILLS & ATTRIBUTES
• Self-confident, creative, innovative
• Customer Service Skills
• Can make something complex easy to understand
• Can move from strategic to detailed focus easily
• Willing to help; looks for solutions; coaches others in finding their own solutions
• Team oriented. Willing to coach and receive coaching. Willing to lead and to follow depending on the situation. Eager to go above and beyond when needed to be successful Customer-focused
• Organizational skills
• Product Knowledge
• Curious and continuously looking for ways to learn and grow
• Positive Attitude / Problem Solving
• Computer Literate
• PHYSICAL DEMANDS
• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• WORK ENVIRONMENT
• The work environment characteristics are similar of those of an office setting with various office equipment.
• Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
• If you are excited by this fantastic opportunity and have what it takes, then click APPLY!

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