Sr. Associate, Backgrounds

Requirements

• Extremely proficient in written as well as spoken English.
• Ability to efficiently and effectively use MS Office programs.
• Experience in customer service-related activities such as high-volume call centers, customer support centers, insurance claims centers, help centers for financial institutions, scripted call contacts, or service support lines preferred.
• Strict attendance for scheduled work shifts is an essential function of the job along with the ability to flex OT as needed with little to no notice to address inventory levels within production.
• Ability to utilize and leverage available training documentation and process guides to resolve issues and meet production targets.
• Ability to leverage multiple data research and processing applications internal and external to meet or exceed expected production targets on a daily basis.
• Ability to meet quality targets set by the organization.
• Required Education:
• Minimum HSC, Graduates preferred.
• Competencies:
• Individual responsibility and accountability is paramount in every role. Fulfilling these requirements in a supportive and professional manner in all interactions is expected.
• Understanding of current web-browsing technology and effective use of internet navigation tools.
• Ability to work in a team oriented, fast-paced environment.
• Ability to meet and/or exceed daily production quotas.
• Typing (40-45 WPM) with 90% Accuracy.
• Proficient with most Microsoft Office suite (Word, Excel, Outlook).
• Data Entry/ Database Navigation skills.
• Written and Verbal Communication skills.
• Organizational skills for electronic and physical files and documents.
• Ability to work effectively with standard office equipment (telephone, copier, fax).
• Maintain Confidentiality/Maintain Professional Discretion.
• Multi-task between elements such as phone and PC.
• Ability to work in a fast-paced and high-volume environment.
• Active listening skills to interpret information accurately.
• Persistence and assertiveness in obtaining information.
• Ability to work well independently and in teams.
• Ability to focus attention on details.
• Ability to work under pressure and meet tight deadlines.
• Ability to learn and understand highly specialized and detailed information.

Additional Information

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. DISA is proud to be a "Top Workplaces" award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. The Verifications Specialist position will report to the department Supervisor/Team Lead. The Verification's Specialist is responsible for verifying information provided by applicants. Job-specific knowledge will be obtained through training and hands-on experience. The procedures we follow to deliver a complete and compliant report will change occasionally. The Verifications Specialist will be instructed in any new policies or procedures, so that they can anticipate potential issues for clients and provide assistance to clients in adapting to any changes that may affect the clients results or the manner in which they are obtained. Responsibilities/Job Duties: Conduct phone interviews and internet-based research to complete and verify employment, education, and Professional License information as reported by Client applicants. Organize assigned work to be completed in priority order, within an assigned time frame. Communicate with individuals via telephone to complete assigned employment, education, and reference verifications. Reconcile any discrepancies identified during the investigation. Ensure client guidelines are followed. Monitor pending work levels to ensure timely completion of Client background reports. Maintain strict quality standards. Contributes to the team effort by accomplishing related results as needed.

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