Senior Learning Experience Designer

About the role

We are hiring a Senior Learning Experience Designer based in Poland to own and scale customer learning across multiple CaptivateIQ products and personas. This is a senior, production-focused role with end-to-end ownership of primarily asynchronous learning experiences delivered through our learning platform. You will design and build role-based, product-specific learning paths, develop new courses, refresh existing content, and continuously evolve education as our products and workflows change. This role is critical to helping customers adopt complex technical functionality across our multi-product ecosystem while reducing friction for Support, Professional Services, and Customer Success. You'll focus on: Multi-product, multi-persona learning paths (e.g., Builder, Maintain, Finance, Partner) Implementation, UAT, and operational workflows Ongoing use, troubleshooting, and optimization Finance, reporting, and advanced usage patterns This is a remote role based in Poland. You will collaborate closely with teammates in EMEA and North America. CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States

Requirements

• 5+ years of experience in learning experience design, instructional design, learning science, or a related field, or equivalent practical experience.
• Proven experience designing learning for complex, technical, multi-product software environments.
• Demonstrated success building and maintaining asynchronous learning programs at scale, ideally for external customer audiences.
• Strong understanding of adult learning theory, instructional design best practices, and assessment strategies.
• Experience creating role-based or persona-driven learning paths across different user types (e.g., builders, maintainers, finance).
• Experience with authoring tools (e.g., Articulate, Rise, Storyline, Captivate, or similar).
• Experience using a Learning Management System to distribute training and track engagement, completion, and scoring.
• Ability to independently manage projects in an iterative, fast-moving environment with evolving products and priorities.
• Strong analytical mindset with the ability to use data to inform content and journey decisions.
• Excellent written and verbal communication skills in English.
• Portfolio of learning design samples (e.g., courses, journeys, assessments, job aids) that demonstrate your approach and impact. Your portfolio should include at least one example of skills analysis and learning design, one writing example in English, and one multimedia example.
• Based in Poland, with the ability to collaborate effectively with a distributed team across EMEA and North America time zones. You must be able to work flexibly with a distributed team, including colleagues in different time zones (6-9 hours).

Additional Information

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.

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