VP of Implementation

About the role

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more. As Perk scales, implementation has become a critical lever in the business. Not a support function, but the engine that converts signed deals into live, value-generating customers. The foundation is there. Now we need the leadership to build it into something that scales. This is a seat on the Revenue Leadership Team, leading a function of roughly 35 FTEs, across our travel and spend modules with direct accountability for delivery performance, time-to-value, and onboarding economics. The short version: take a capable but early-stage team, bring operational rigour, build something that performs at scale, and use AI to fundamentally change how we deliver. What you'll be responsible for Delivery and performance You own implementation performance across all products and segments: delivery quality, project throughput, time-to-live, and CSAT. You're expected to move the numbers. Team and organisational leadership You'll lead a team across four sub-teams, developing the mid-management layer. You'll also shape how we work with implementation partners, defining ownership and raising the bar on quality standards. Making implementation leaner and more scalable The manual, bespoke work that slows delivery down needs replacing with standardised packages and repeatable delivery models. A clear bias toward structured over bespoke. Productising onboarding We want onboarding in the product, not bolted on as a services layer. You'll work with Product and Engineering to remove manual steps, define default configurations, and build system-driven setup flows. Technical integration ownership ERP, finance and HR integrations are the biggest source of complexity today. You'll own this area, simplify where you can, and influence the Product roadmap to reduce friction over time. Revenue and cross-functional alignment You'll work closely with Sales, Account Management, and RevOps. Implementation complexity comes up in sales cycles and there's a direct opportunity to affect win rates by making Perk easier to buy. You own that connection.

Requirements

• Proven SaaS implementation or onboarding leadership at scale, with a track record of developing large teams
• Multi-product implementation experience across a portfolio, not just one product
• Hands-on experience with technical integrations, particularly ERP or finance systems
• Ability to flex across high velocity scalable standardised implementations as well as more complex
• Measurable efficiency gains: reduced implementation time, standardised delivery models, clear before/after metrics
• A track record of using automation or product-led approaches to reduce manual delivery work
• How We Work
• For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in Eng

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