Front Office Executive

About the role

Keep abreast of competitor room rate changes and recommend adjustment of room rate as necessary. Manage rates, inventory in different distribution and OTA channel. Good knowledge on hotel rates, packages and promotions. Manage room inventory to maximize occupancy with applicable pricing and selling strategies. Manage and administer the hotel's room reservation system. Attend to enquiries, guests' feedback, liaise with travel agent or group. Handle guest complaints and liaise with all business associates to ensure customer satisfaction. Work closely with front office team for operational issues and maximize room sales. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field. At least 2 Year(s) of working experience in the related field is required for this position. Required Skill(s): Hotel Reservation, Rate, Room Allotment Preferably Executive specialized in Hotel Management/Tourism Services or equivalent. Handle guests check in/out including handling of payments. Provide quality service to guest requests efficiently and courteously during their check-in check-out and throughout their stay. Provide accurate and updated information upon guest request; have good knowledge of products, services, pricing, special promotional offers for professional guest services. Prompt attention request feedback and carry out service recovery measures where required. Assist reservation to update allotment, handle enquiries and ensure all reservations information is accurate Work closely with front office and reservation team for operational issues and maximize room sales.

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