IT Service Delivery Lead

Responsibilities

• Project Leadership: Lead complex IT business application projects from inception through deployment using Agile methodologies.
• System Integration: Oversee data flow and structural architecture across multiple interconnected enterprise systems.
• Business Analysis: Gather technical requirements, map functional workflows, and translate business needs into technical specifications.
• Sprint Management: Maintain product backlogs, plan sprints, and run daily standups within Jira.
• Stakeholder Communication: Act as the primary bridge between technical teams and business executives to ensure alignment.
• Experience: 10+ years of professional experience in Lead Project Manager, Business Analyst, Functional, or Consultant roles.
• ERP Expertise: Deep, hands-on administrative or implementation experience with NetSuite is strictly required.
• Methodology: Proven mastery of Agile frameworks and expert-level proficiency utilizing Jira for project tracking.
• Technical Breadth: Demonstrated success managing multi-system integration environments and cross-platform data flows.
• Soft Skills: Exceptional English communication skills, a proactive mindset, and top-tier organizational abilities.

Requirements

• NetSuite CRM: Direct experience configuring or managing NetSuite's CRM application modules.
• Salesforce: Practical knowledge or administration experience with the Salesforce CRM ecosystem.
• Arista stands out as an engineering-centric company. Our leadership, including founders and engineering managers, are all engineers who understand sound software engineering principles and the importance of doing things right.
• We hire globally into our diverse team. At Arista, engineers have complete ownership of their projects. Our management structure is flat and streamlined, and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.
• Our engineers have access to every part of the company, providing opportunities to work across various domains. Arista is headquartered in Santa Clara, California, with development offices in Australia, Canada, India, Ireland, and the US. We consider all our R&D centers equal in stature.
• Join us to shape the future of networking and be part of a culture that values invention, quality, respect, and fun.

Additional Information

Who You'll Work With You will work with software development engineers, systems integrators, business executives, product owners, and cross-functional project teams to analyze business requirements, map functional workflows, and ensure high-quality technical solutions. You will also act as the primary bridge between technical delivery teams and business stakeholders to ensure total alignment with corporate goals. The role will provide opportunities to create real impact in optimizing core business application platforms, shaping data flow architectures, and driving agile delivery across a rapidly growing, interconnected enterprise ecosystem.

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