Student Experience Officer

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Student Experience Officer Reference number: JR256117 Location: Kaplan, Manchester, St. James Place Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Grade : K2 Salary: £26,228 - £27,086 We are looking for a Student Experience Officer to join our team. Role Summary Thesuccessful candidate will be responsible for providing an outstanding experience to our exam candidates, students and visitors. You'll ensure computer based exams are administered in accordance with institute regulations and that compliance is upheld. In addition, you will ensure that all administrative tasks are completed efficiently, in a timely manner and to a high standard, as well as ensuring the training location is ready for out students during operating hours. This is an excellent opportunity for someone who may be currently working as a Exam Administrator, who is looking to expand their skills and build their career with an industry leader. A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://5fsbfyj3 What you'll bring to the role We would like you to have worked within a customer focused environment previously and be able to demonstrate you possess the following qualities: Proactive and personable with a desire to make a difference Excellent communication skills particularly face-to-face communication Good IT skills and computer literacy including an understanding of artificial intelligence Organised with a high level of attention to detail Experience in solving challenges at short notice Ability to work independently and as part of a wider team Experience of health and safety requirements in a similar establishment is desirable Able to work flexible hours What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. To view our candidate privacy notice click here. Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success. - Act with integrity - Empower and support - Create opportunity - Grow knowledge - Drive results together

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