Front Office Agent - Sofitel Cairo Downtown Nile

About the role

Greeting and checking in/out guests efficiently while verifying registration information and processing payments Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions Handling guest inquiries, complaints, and special requests to ensure a positive experience Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property Following brand standards and company policies to ensure consistent service quality Manage online, phone and in-person room reservations Welcome guests, check them in, distribute room keys and explain the hotel's amenities Take payment from customers Respond to guests' issues and complaints in a friendly, timely manner Explain local amenities and attractions to guests Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs Bachelor's Degree of Hotel Management or Equivalent At least two years of customer service experience One year of front desk experience in the hospitality industry Excellent verbal communication skills Availability to work shifts, including evenings, weekends and holidays Ability to solve client issues in a friendly and timely fashion Friendly and welcoming demeanor experience is an asset Prior experience working with Opera or a related system Fluency in English additional languages are a plus Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Company Intel

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