Implementation Manager

About the role

PeopleGrove empowers colleges and universities to deliver meaningful engagement and hands-on learning that drives measurable outcomes for students, alumni, programs, and institutions. From mentorship and career readiness to clinical placements and competency management, PeopleGrove helps institutions improve student preparedness, meet accreditation standards, and prove program effectiveness. The platform supports over 500 institutions and 750+ academic programs, including 98% of key clinical programs in the United States. Learn how PeopleGrove is shaping the future through a comprehensive suite of solutions across the entire learner lifecycle- from student and alumni engagement to clinical experiential education, mentorship, and career readiness. Visit us at www.peoplegrove.com and follow us on LinkedIn.

Requirements

• 3 to 5 years' experience in SaaS implementation, project management, consulting, or related roles.
• Strong client-facing and relationship management skills.
• Demonstrated success managing complex, multi-stakeholder projects.
• Experience working with colleges, universities, or the education sector (preferred but not required).
• Technical and Professional Skills
• Proficiency in project management (planning, timelines, issue tracking, risk management).
• Excellent verbal and written communication skills, including presentations.
• Strong problem ‑ solving mindset with the ability to simplify complex requirements.
• Ability to understand and contribute to solution design discussions.
• Highly organized, detail ‑ oriented, and deadline ‑ driven.
• Customer ‑ first mindset with strong accountability and ownership.
• Familiarity with agile environments and collaboration with product/engineering teams is a plus.
• Sof t Skills
• Ability to influence, lead discussions, and drive decision making with clients and internal teams.
• Collaborative working style across Sales, Product, Engineering, and Client Success teams.

Additional Information

The Implementation Manager is responsible for leading end-to-end implementation of our SaaS solutions. This role partners with clients to ensure a successful onboarding experience, drives cross-functional collaboration internally, and ensures that each implementation is delivered in a timely manner and with exceptional quality. The ideal candidate brings strong project management, client management, communications skills, and has a customer-focused mindset.

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