Department Assistant, Education

Responsibilities

• Serve as the primary receptionist for the School of Education, greeting visitors, answering phones, and directing inquiries appropriately
• Provide administrative support for prospective and newly admitted students
• Support faculty and staff with scheduling, communications, and operational needs
• Maintain office operations, including supply ordering, mail distribution, equipment support, and workroom organization
• Develop and maintain annual task calendars and administrative schedules
• Provide administrative support for the Mission Valley Regional Center and School of Education programs
• Coordinate student appointments and assist with faculty scheduling needs
• Plan and support departmental events, meetings, and special programs
• Answer questions from prospective and current students and connect them with appropriate campus resources
• Coordinate classroom, meeting, and event room reservations
• Provide basic technology support for faculty and staff utilizing PC and Mac platforms
• Maintain awareness of institutional updates, admissions requirements, program changes, accreditation requirements, and important deadlines
• Support recordkeeping and administrative processes while maintaining FERPA compliance and confidentiality
• Serve as a resource for faculty, students, and staff regarding departmental processes and procedures
• Participate in professional development opportunities and training activities
• Perform additional duties and projects as assigned

Requirements

• Passion for supporting students and contributing to a positive educational experience
• Strong customer service skills and the ability to create a welcoming environment for students, faculty, and visitors
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Strong attention to detail and commitment to accuracy
• Ability to work independently while collaborating effectively with a diverse team
• Strong written and verbal communication skills
• Comfort working in a fast-paced environment with frequent interruptions
• Ability to maintain confidentiality and handle sensitive information appropriately
• Experience utilizing technology, databases, and office software to support operational efficiency
• Problem-solving mindset with the ability to proactively identify and resolve issues
• Knowledge and experience working with a diverse population is preferred
• Required Qualifications
• Minimum one year of administrative experience
• Strong computer proficiency including Microsoft Office and Google Workspace applications
• Ability to type 45 words per minute
• Comfortable working with both PC and Mac environments or willingness to learn
• Strong organizational, communication, and customer service skills
• Knowledge of FERPA

Benefits

Additional Information

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God's kingdom. We therefore encourage applications from culturally diverse candidates.

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