Systems Administrator

Responsibilities

• Maintain and optimize computer system workflows to ensure continuous, smooth operations.
• Deliver desktop support and troubleshoot issues. Configure and ensure the reliable operation of operating systems, thin clients, and various hardware (VoIPs, DVTCs).
• Image workstations and laptops using both manual and automated deployment methods.
• Maintain and update equipment drivers, firmware, and software updates to keep systems current.
• Troubleshoot system/network hardware and software issues efficiently to minimize downtime.
• Promptly resolve network issues and provide routine tech support for customers. Physically inspect and test fiber infrastructure in telecommunications closets as needed to resolve connectivity issues.
• Maintain a basic understanding of printer hardware (HP, Lexmark), KVMs, and peripherals.
• Monitor support tickets and ensure timely resolution (experience with ServiceNow a plus).
• Solid understanding of system administration concepts, including DHCP, DNS, Active Directory, NTFS permissions, BitLocker, and Print/File services.
• Conduct hardware and software audits to ensure compliance with established security, policy, and configuration guidelines.
• Work with the Cybersecurity team with security violations and assist in ensuring all systems and users remain compliant with organizational standards.
• Collaborate with the logistics team to accurately account for hardware asset inventory (systems, printers, VoIP, etc.).
• Provide advice, training, and technical guidance to end-users to enhance productivity.
• Provide work leadership and mentorship to less-experienced staff members.
• Work with management to evolve current processes and stay informed of rapidly changing technology.
• Apply analytical skills to perform root cause analysis, moving from reactive fixes to proactive solutions.
• Provide excellent communication and interpersonal skills when interacting with management and high-ranking customers via email and phone.
• Ability to work independently with minimal supervision while also thriving in a team-oriented, collaborative environment.
• Ability to multi-task and work efficiently in a fast-paced environment without sacrificing quality.
• Participate in special projects as assigned.
• This position may require occasional early evening maintenance and on-call support after hours.
• Required Qualifications:
• 3+ years of systems administration experience required.
• Must possess and maintain a Top Secret/SCI Clearance
• BA/BS degree or equivalent experience required.
• Must meet DoW 8570 requirements and be eligible for IAT level II (Security+ or equivalent) access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire.
• Must be able to occasionally lift heavy items, e.g. HP printers, PCs, monitors, and etc.
• Additional specific certifications may be required.

Requirements

• NetApp, Scripting, VMware Virtualization Certifications:
• None Experience:
• 3 + years of related experience US Citizenship Required:
• Yes
• Job Description:
• Candidate will join a dedicated team of Systems professionals that operate and maintain US BICES Systems environment. The team is responsible for a wide variety of technologies and manufacturer hardware.
• Experience supporting military and multinational customers preferred.
• Experience with direct customer support for both internal and external customers.
• Experience with implementing and maintaining systems documentation.
• Knowledge of basic TCP/IP and networking concepts (layer-1 connectivity, DHCP, DNS troubleshooting).
• Basic Active Directory knowledge and familia

Benefits

Additional Information

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications:

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