Client Service Analyst

Responsibilities

• Support the servicing of key distribution platform relationships, ensuring a consistent and high-quality client experience
• Act as a point of coordination for platform-related queries and issues, ensuring timely follow-up and resolution
• Investigate operational issues through structured root cause analysis, coordinating across multiple internal stakeholders (operations, legal, product, technology)
• Track and manage service requests and projects, maintaining clear ownership, prioritization, and transparency
• Contribute to cross-functional projects, including onboardings, remediations, and service model enhancements
• Work with large and complex datasets to identify trends, risks, and opportunities for improvement
• Support the development of scalable solutions through data, automation, and process optimization
• Embed strong focus on risk management, controls, and governance, escalating issues where appropriate
• What You'll Develop
• Understanding of fund distribution platforms and intermediated client models
• Exposure to multi-party servicing environments (platforms, clients, and internal stakeholders)
• Experience in project planning, delivery, operational improvement, and issue resolution
• Strong analytical and data skills to support data-driven decision making
• Experience & Skills
• 2-4 years of experience in financial services, operations, or client service
• Strong analytical mindset with the ability to work with and interpret data (Excel required; exposure to Power BI or similar is a plus)
• Ability to manage multiple tasks and stakeholders in a fast-paced environment
• Strong problem-solving skills with attention to detail
• Clear and confident communication skills (written and verbal)
• Team player with a proactive, ownership mindset and willingness to learn
• Why Join Us
• This role offers exposure to a high-impact, evolving area of the asset management industry, with the opportunity to work on complex platform ecosystems, contribute to transformation initiatives, and grow into broader client coverage or project leadership roles over time.

Benefits

Additional Information

About this role BlackRock's purpose is to help more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, we deliver the solutions clients need to achieve their most important goals. About Client Experience (CX) Our mission is to make it easier for clients to do business with BlackRock - making service so simple it becomes a source of alpha. The Client Experience Management (CEM) team sits within CX Delivery and partners closely with client businesses to oversee service delivery, enhance client outcomes, and develop scalable servicing solutions. Role Overview We are seeking an Analyst to support the servicing of BlackRock's relationships with fund distribution platforms and intermediaries (e.g. custodians, fund platforms, and wealth distribution channels). The role of Client Service Officer (CSO) offers a unique opportunity to develop deep expertise in platform-based fund distribution, working across internal teams and external partners to deliver a high-quality, scalable client servicing model. You will support senior team members in managing platform relationships, resolving complex operational issues, and contributing to strategic initiatives.

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