Federal Customer Success Executive

Responsibilities

• Location: Hybrid - Remote: Preference would be Washington, DC, but anywhere in the United States
• Reports to: Senior Manager, Customer Success: Federal
• Travel Expectation : 60%
• Serve as the main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies and DoD
• Conduct regular Program Reviews discussing strategic projects, monthly release notes and product adoption
• Develop a deep understanding of Axon's product line and customer workflows to ensure alignment with customer needs
• Learn and share industry best practices in order to solve customer needs
• Work with Axon's cross-functional teams such as Product Management, Support Engineers and Program Management to be the internal voice of the customer.
• Have high availability to assist with customers, including after business hours as needed.
• Managed projects involving your customers as needed, providing feedback and updates to both internal and external stakeholders.
• Manage Success Planning in Gainsight, with familiarity of Salesforce, JIRA and many other internal software platforms.
• What You Bring
• Bachelor's degree or equivalent experience
• 3+ years' experience as a Customer Success Executive/ Manager
• Proven track record of successfully building and nurturing Federal agency customer relationships (Preferred)
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations
• Benefits that Benefit You
• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices
• Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
• Important Notes
• The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
• Some roles may also require legal eligibility to work in a firearms environment.
• Axon's mission is to Protect Life and is committe

Benefits

Additional Information

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

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