Hospital Administrator - Seattle / Tacoma, Washington

Responsibilities

• Client Care & Experience
• Welcome and check in clients with warmth and professionalism.
• Build trust and provide reassurance for pet parents, especially during emotional or stressful visits.
• Guide clients through their visit, including rooming, consultations, and checkout.
• Communicate clearly about processes, services, timelines, and costs to promote transparency and confidence.
• Send SMS updates and coordinate scheduling to keep visits running smoothly.
• Support seamless communication between in-person care and digital services.
• Monitor client flow to minimize wait times and maintain a calm, organized front-of-house environment.
• Maintain a clean, welcoming, and professional client-facing space.
• Communicate with referring veterinary partners and ensure medical records are shared promptly to support continuity of care.
• Hospital Management & Leadership
• Foster a compassionate, accountable, and collaborative hospital culture.
• Oversee hospital operations, efficiency, and financial performance, including daily metrics such as revenue, labor costs, and average invoice.
• Recruit, onboard, train, and mentor hospital staff.
• Manage staff scheduling, including support team schedules and assistance with doctor scheduling.
• Provide ongoing performance management, feedback, recognition, and formal evaluations.
• Handle hospital payroll, inventory management, and accounts payable/receivable.
• Manage facilities and equipment maintenance.
• Ensure compliance with OSHA, DEA, and other regulatory agencies, as well as state, federal, and local employment laws.
• Build strong relationships with local veterinarians and represent the practice at community events.

Requirements

• High school diploma or equivalent required; bachelor's degree in Management, Communication, Business Administration, or a related field preferred.
• 3-5 years of management experience in customer service, healthcare, hospitality, or a veterinary setting.
• Experience in client service or veterinary client relations strongly preferred.
• A compassionate, emotionally intelligent leader who remains calm and resilient in a fast-paced environment.
• Excellent verbal and written communication skills with a client-centered approach.
• Strong organizational and multitasking abilities.
• Familiarity with practice management systems, payment processing, and digital communication tools.
• Ability to collaborate effectively while maintaining confidentiality and professionalism.
• Working Environment
• Primarily based in a veterinary clinic with frequent client and team interaction.
• Requires standing, walking, and computer/phone use throughout the day.
• May include flexible scheduling, evenings, or weekends depending on hospital hours.
• Emotional resilience is important when supporting clients during sensitive situations.
• Why Join Us?
• You'll play a vital role in shaping the client experience, supporting our veterinary team, and helping our hospital thrive. If you're passionate about leadership, service excellence, and building meaningful relationships-with both people and pets-we'd love to hear from you.
• ABOUT LAKEFIELD VETERINARY GROUP
• We believe exceptional veterinary care starts with exceptional people.
• We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.
• As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.
• Our Values
• Our culture is built on five core values that guide how we work and serve:
• Respect
• Learning
• Do the Right Thing
• Wow Service
• Fun
• If these resonate with you, you'll fit right in.
• Equal Employment Opportunity
• Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.
• #LI-JR1

Benefits

Additional Information

Are you a compassionate leader who thrives at the intersection of client experience and operational excellence? We're looking for a Hospital Manager to oversee the day-to-day operations of our veterinary hospital while ensuring every pet owner feels welcomed, informed, and supported. This role blends hospitality, client communication, and hospital management to create a seamless experience for our clients and a positive, collaborative environment for our team. You'll be a key partner in helping our veterinary professionals focus on what they do best-delivering exceptional patient care.

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