Associate Program Manager, Contributing Artist Program

Responsibilities

• Manage day-to-day CAP operations, including artist applications, communications, and workflow tracking
• Ensure timely, accurate responses across CAP communication channels
• Maintain trackers, workflows, and documentation to support clear project visibility and timely completion of work
• Drive projects and process improvements from concept through execution, including timelines, coordination, and follow-through
• Identify trends and patterns in artist feedback, submissions, and workflows to inform program improvements
• Partner with Production Artists and cross-functional teams to support content quality and resolve issues
• Investigate, document, and escalate bugs or workflow issues related to Design Space content
• Communicate project status, timelines, risks, and blockers clearly and proactively
• Support new CAP initiatives, workflows, and project launches as the program evolves
• Core Competencies
• Communication: Strong written, verbal, and presentation skills across artists, cross-functional teams, and leadership.
• Organization & Execution: Able to manage multiple priorities, maintain clear timelines, and drive projects through completion.
• Cross-Functional Collaboration: Works effectively across creative and technical teams.
• Problem Solving & Strategic Thinking: Comfortable navigating ambiguity, identifying opportunities, and proposing actionable solutions.
• Analytical Mindset: Uses data, trends, and feedback to inform decisions and process improvements.
• Passion for Creativity & Artists: Brings an appreciation for artists, design, and creative communities, with enthusiasm for supporting and growing the CAP program.
• Customer Service Mindset: Approaches artist and member interactions with empathy, professionalism, and responsiveness while supporting a positive member experience.
• Self-Starter: Takes initiative and adapts quickly in an evolving environment.
• Technical & Functional Skills
• Experience with digital content, design tools, or creative workflows
• Familiarity with Adobe Illustrator or similar tools (preferred)
• Strong troubleshooting and problem-solving skills
• Comfortable learning new systems quickly
• Experience with tools like Airtable, Jira, or similar is a plus

Requirements

• Background in graphic design or strong understanding of design principles
• Familiarity with Cricut Design Space or similar platforms
• Experience working with artist communities or user-generated content programs
• Experience engaging with international partners, customers, or online communities
• BA/BS in business, marketing, graphic design, or related field
• 2+ years of relevant experience
• We've Got You Covered
• A Quick Note Before You Apply...
• Cricut is in an exciting chapter of transformation. We're evolving fast-refining our strategy, growing our teams, and raising the bar across everything we do. This is an incredible opportunity for the right kind of person-but it's not for everyone.
• We're looking for A-players-people who thrive in dynamic environments, turn challenges into momentum, and consistently deliver their best work. If that sounds like you, read on.
• Here's what makes someone a great fit for this role (and for this moment at Cricut):
• You move with urgency. You don't wait for perfect clarity to act-you start, learn, and adjust.
• You set high standards. You take ownership, deliver quality, and hold yourself accountable.
• You stay focused when things move fast. You prioritize what matters most and tune out the noise.
• You collaborate like a pro. You elevate others, communicate clearly, and bring a low-ego, high-output energy.
• You embrace AI as part of your toolkit. From idea exploration to data analysis and creative problem-solving, you leverage AI to accelerate innovation and amplify impact-because technology and creativity go hand-in-hand here.
• One More Thing (It's a Big One)
• This role is in-office at least 4 days per week. We believe re

Benefits

Additional Information

The Contributing Artist Program (CAP) enables artists worldwide to contribute original artwork to the Cricut Design Space library and earn compensation based on usage. The program plays a key role in expanding and diversifying content for Cricut members. We are looking for a proactive, execution-focused Associate Program Manager to support and grow CAP. This role requires someone who can independently manage workflows, drive projects from idea to execution, and operate effectively in a fast-moving environment. You'll work closely with CAP artists, Production Artists, and cross-functional partners across product, content, and engineering, and will need to be comfortable working across both creative and technical workflows.

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