Medical Assistant (MA)

About the role

OncoveryCare is an early-stage virtual healthcare company committed to fundamentally rethinking and transforming the landscape of physical and mental healthcare for cancer survivors. Our team is composed of cancer survivors, clinicians, and experts in cutting-edge healthcare delivery. We believe that world class care after a cancer diagnosis shouldn't end when treatment is over, and we provide an innovative, evidence-based approach to deliver patient-centered, whole-person support for survivors throughout the cancer journey. Our vision is a world where living beyond cancer isn't just "surviving"-it's thriving. A few tidbits about cancer survivorship: There are over 18 million cancer survivors in the United States today-and that number is expected to grow to 26 million by 2040 Cancer survivors experience a range of physical and mental health side effects from treatment Survivorship starts at the moment of diagnosis and continues post-treatment-we are starting in the "transitions of care" phase post-treatment, when there is often not a specialized team to take over caring for the survivor moving forward Our Guiding Principles: By survivors, for survivors: We build the survivor voice and experience into all that we do Clinical integrity and rigor: We prioritize evidence-based approaches and an integrated team to deliver the highest-quality care Trauma-informed care: We "meet survivors where they are" and respect their lived experience Changing the status quo: We are committed to radically reinventing how cancer survivorship care is designed, delivered, and experienced Transparency & inclusivity: Building a new frontier of cancer care is both hard and rewarding-everyone has a role to play, and fostering a positive and open team culture is our priority The Medical Assistant (MA) serves as a key member of the oncology care team, providing remote clinical support, patient communication, and care coordination for oncology patients. The MA promotes patient-centered care, supports timely patient communications, and contributes to efficient clinic operations while maintaining the highest standards of quality, safety, and customer service.

Responsibilities

• Follows standardized triage protocols for reporting changes in patient condition to the assigned licensed clinical team member immediately. Does not act independently on clinical observations and has clear escalation and triage protocols.
• Assists with patient scheduling needs, including appointment coordination, follow-up scheduling, and facilitating timely access to care.
• Assists with medication reconciliation by gathering and documenting current medication lists for review by the clinical team
• Collaborates with physicians, advanced practice providers, nurses, and other healthcare professionals via electronic communication or telephone regarding patient care needs.
• Utilizes standardized procedures to support quality patient care and adherence to clinical, safety, and quality improvement standards.
• Distributes pre-approved patient and caregiver education materials; refers complex clinical inquiries to licensed clinical team members.
• Assists with medical records requests, reviewing follow-up records and alerting team members to missing items.
• Coordinates lab and diagnostic tests and orders; tracks results in collaboration with licensed team members.
• Notifies patients of normal or stable laboratory and diagnostic test results following review and authorization by the advanced practice provider, registered nurse, or designee.
• Assists patients with compliance to prescribed treatment plans, supportive care recommendations, and follow-up appointments.
• Promotes patient self-management and personal responsibility for meeting healthcare needs.
• Identifies and accommodates patient disabilities, limitations, language barriers, and other special needs by accessing interpretation services and appropriate support resources.
• Adapts communication style to effectively interact with patients and caregivers from diverse cultural, socioeconomic, educational, and professional backgrounds.
• Assists with prescription refill requests and prior authorization processes as appropriate in collaboration with the clinical team.
• Demonstrates knowledge of organizational policies, procedures, and operational activities that impact patient flow, patient care, and revenue cycle processes.
• Maintains professional competency through ongoing education, required training, and participation in professional development activities.
• Assists with insurance verification and billing processes as needed
• Performs additional dutie

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