Operations Management

About the role

You will serve as the primary liaison for ACH operations, rules, guidelines, channel, client, and bank issues management. This role requires you to manage escalations, oversee daily operations, and coordinate support for initiatives and projects, ensuring high levels of customer satisfaction for both internal and external partners.

Responsibilities

• Act as the primary liaison between Fiserv and banking requests/notifications of exceeding ACH return rate thresholds (among other non-compliance), managing escalations and ensuring effective solutions to maintain customer satisfaction.
• Oversee daily operations and performance of relationships with internal department leads.
• Collaborate with internal business units such as Legal, Settlement Operations, Compliance, IT, and Fraud to support merchant processing on or converting from third-party platforms.
• Oversee annual ACH audits and risk assessments, as well as management action plans and issues in Archer.
• Leverage AI for automation of ACH reject notifications for clients.
• Collaborate with Account Managers (AMs) and Relationship Managers (RMs) to ensure timely communication and resolution of Company IDs, Company Names, ACH rejects, and funding holds. Work closely with technical and business operations teams to evaluate issues and drive resolutions.
• Assist in researching and resolving ACH potential rule violations from ODFIs.
• Support business continuity plan (BCP) functions for the team.
• Experience you'll need to have:
• High School graduate/GED
• Proven experience in operations management or a related role, preferably within financial or banking services.
• Good understanding of ACH, Fiserv's Settlement processes, Client issues management, platform knowledge, and research solutions.
• Strong working knowledge of Fiserv channels: RSA/SMB/Clover Business Solutions, CMM, Enterprise.
• Experience that will be great to have:
• Experience with project and issues management and ability to collaborate with cross-functional teams.
• Proficiency in using data analytics tools and software such as C360.
• How you'll work:
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity:
• If you have a disability and require a reasonable accommoda

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Operations Management

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