Global Service Desk - Swedish, Spanish & English

Responsibilities

• Resolve tickets within SLA and quality targets
• Follow ITIL processes (Incident, Request, Problem Management)
• Participate in continuous improvement and shift-left initiatives
• Act as technical support escalation point within GSD
• Ensure high end-user satisfaction and communication
• Language Skills (Mandatory):
• Swedish: Excellent spoken and written
• English: Excellent spoken and written
• Spanish: Excellent spoken and written
• Technical Skills (Enhanced - More Technical Profile):
• Strong hands-on experience in Microsoft ecosystem (Windows 10/11, O365, Teams, OneDrive, Exchange)
• Experience in Active Directory (user/account management, permissions)
• Knowledge of Azure AD / Entra ID basics
• Understanding of network fundamentals (VPN, DNS, connectivity troubleshooting)
• Experience with ITSM tools (preferably ServiceNow)
• Ability to perform advanced troubleshooting via remote tools
• Basic understanding of endpoint management tools (Intune/SCCM)
• Experience with hardware and device troubleshooting
• SAP Systems knowledge
• Support Skills:
• Provide support via phone, chat, and remote tools
• Strong troubleshooting and analytical skills
• Ability to handle technical escalations independently
• Experience working in a global support environment
• Personal Skills:
• Strong ownership and accountability
• Ability to work under pressure in high-volume environments
• Structured and organized way of working
• Strong stakeholder communication skills
• Team player with proactive mindset
• This is a full-time consultant position in Lund through Incluso. Start is in September 2026, 12 months limited contract to begin with. This role is 100% onsite in Lund.
• Please submit your CV as soon as possible since we will review the applications on an on-going basis.
• For more information about this role, please contact Marianne Nilsson recruiter at Incluso.

Additional Information

We are looking for a Global Service Desk specialist - Swedish/Spanish/English to Provide IT support for users IT environment remotely via phone/webchat and/or using remote assistance tools for a global company in Lund. Start is in September 2026, 12-months limited contract to begin with, possibility of extension after that. You will uses the knowledge to improve business processes by analyzing company's needs and implementing solutions. Some of their responsibilities may include: Defining technical architecture, Training team members, Monitoring and testing implemented tools, and Solving complex situations.

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Company Intel

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