Assistant Property Manager

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ASSISTANT PROPERTY MANAGER Rendall & Rittner - Competitive Salary - Hybrid - London - September Start ROLE OVERVIEW We are looking for a motivated and detail-oriented Assistant Property Manager to join the Rendall & Rittner team. This is an excellent opportunity for someone looking to build a long-term career in residential leasehold property management, with the support of an award-winning, people-first business. You will work alongside an experienced Property Manager, taking day-to-day responsibility for maintaining blocks and developments to a high standard, keeping residents informed, and ensuring compliance and service delivery run smoothly. ROLE EXPECTATIONS This is a hands-on, varied role that requires strong organisation, clear communication and a proactive mindset. You will be dealing with a range of stakeholders - from flat owners and tenants to on-site staff, contractors and internal departments - so being personable, professional and solutions-focused is essential. You will be expected to take ownership of your responsibilities, escalate when appropriate and continuously develop your knowledge of property management best practice. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: Blocks and developments are well maintained and residents are kept informed Service charge accounts, budgets and insurance claims are accurately managed Health and Safety actions are completed promptly following audits You're building strong working relationships with residents, contractors and internal teams You're developing your skills and knowledge to progress towards a Property Manager role HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Assisting in the day-to-day maintenance and management of blocks and developments Overseeing day-to-day, contracted and cyclical maintenance activity Managing electronic data, emails and client files to keep records accurate and up to date Responding to flat owners' and tenants' queries, both verbally and in writing Issuing service charge and ground rent applications for payment Liaising with the credit control department to chase arrears Assisting in the preparation of annual budgets, including reserve funding Carrying out regular site visits to ensure buildings are in good order Circulating information to residents on management and maintenance matters Ensuring Health and Safety actions are completed following audits Logging insurance claims and working with the insurance department to see them through to resolution Supporting on-site staff with day-to-day issues, escalating to HR where required You will work on a hybrid basis, combining home working with site visits across London, and will be trusted to manage your time and priorities effectively. WHO THIS ROLE IS FOR This role suits someone who: Is eager to develop a career in residential property management Communicates clearly and confidently with a wide range of people Is highly organised, with a strong eye for detail Takes pride in delivering excellent service and following things through Is comfortable managing multiple priorities in a fast-paced environment EXPERIENCE THAT HELPS Some exposure to residential property management or a related field Familiarity with service charge processes and leasehold legislation (or a willingness to learn) Experience handling customer or resident queries professionally Confidence using digital systems for data management and communication TPI or IRPM membership, or an interest in working towards professional qualifications

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