Customer Supply Excellence Associate

Responsibilities

• Acts as primary daily owner of monitoring and review of customer orders including the 24-72 hour product demand
• Confirmation executable supply plans at assigned CMOs exist and align with orders
• Serve as the primary point of contact and key liaison for execution-related pharmacy communications
• Act as the primary liaison between the customer and the GEHC internal organization, including Commercial, Customer Service, Project Management, Supply Chain, and External Manufacturing for all order-related inquiries and updates
• Analyze and optimize dose ordering and distribution across the supply network
• Act as an advisor integrating fact-based customer-level insights into actionable supply network perspectives and planning
• Oversee and monitor daily logistics for PET radiopharmaceuticals from our CMO and pharmacy partners to our customers. Partner with Supply Chain for GEHC logistics of distributed product including pickup, arrangement of flights, etc.
• Build productive relationships with both Customers and CMO Pharmacies to enable meaningful actionable insights and patient-focused decisions across the supply network
• Develop and coordinate supply recovery plans with network pharmacies, logistics and supply chain providers, and our customers / imaging centers
• Monitor leading indicators or customer on-time delivery performance including delivery slot utilization, order lead time, release time adherence, logistics variability, notification lead time, and site-level insights, and solutions to improve customer experience with our PET tracer products
• Capabilities:
• Ability to demonstrate high degree of understanding of logistics and supply chain requirements for the manufacturing and distribution processes for MEDTECH / Radiotracer product
• Ability to build productive cross functional relationships and work with CMOs, Pharmacists, Imaging Center customers, and our supply chain partners
• Ability to provide a high level of professionalism in a customer service environment including responding to stressful situations and customer emergencies in a calm professional manner
• Strong analytical and problem-solving skills
• Demonstrated success in project management, multitasking, and meeting deadlines
• Ability to communicate ideas, information, and technical information both verbally and in written format
• Demonstrated resilience and judgement in a fast-paced operating environment
• Ability to contribute and execute contingency plans to address potential disruptions in radiotracer production, supply chain issues, or regulatory changes.
• Being a key voice in escalation and issue identification to senior management on the performance of external manufacturers, focusing on key issues, risks, and solutions.
• Required Qualifications:
• Bachelor's degree and a minimum of 5 years of professional experience; OR a minimum of 9 years of professional experience in lieu of a degree.
• Proven success in a customer service-focused environment.
• Ability to start the workday no later than 7:30 a.m. EST.
• Fluency in English.
• Ability to operate effectively in a global environment across multiple time zones, including occasional work outside standard business hours
• Strong organizational, analytical, and problem‑solving skills.
• Ability to maintain professionalism during stressful situations and customer emergencies.
• Demonstrated project management skills, including multitasking and meeting deadlines.
• Strong verbal and written communication skills, including conveying technical information clearly.
• Demonstrated resilience, sound judgment, and effectiveness in fast‑paced environments.
• Desired Competencies:
• Clinical or technical knowledge of PET/CT imaging.
• 2+ years of experience in Nuclear Medicine and/or Radiopharmacy; understanding of PET manufacturing and distribution preferred.
• Knowledge of PET imaging customer experience and retention within a competitive marketplace.
• 1+ years of customer service experience in radiopharmaceuticals.
• Strong organizational, analytical, and problem‑solving skills.
• Knowledge of regulatory requirements (DMV, DOT, Board of Pharmacy).
• Understa

Additional Information

Job Description Summary A Customer Supply Excellence Associate is a key member of the PET Radiopharmaceutical Pharmacy Operations team that plays an invaluable role in serving our patients by optimizing product access, improving supply performance across our PET manufacturing network and building trust with our imaging-center customers who administer our product to patients every day. The Customer Supply Excellence Associate will serve as the primary point of contact for many execution-related customer communications, translate operational execution decisions into clear and consistent customer messaging, and coordinates service recovery plans among all stakeholders to maximize the customer and patient experience in a dynamic supply environment. In this role you will be truly making a difference in patients lives on a daily basis. Job Description

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at gehc? Share your experience