Customer Success Manager

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Link to role presentation video: https://www.loom.com/share/ccd0a1bed8bc41aab344cc4994bd33c3 👋 Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️ We'd love to hear from you 👩💻👩🏽💻🧑🏿💻👨🏻💻 📝 Overview We're looking for an SMB Customer Success Manager to join our London team and help drive customer activation, retention, and growth across a portfolio of customers across the built world industries. You'll be the trusted day-to-day partner for customers after they've signed, guiding them through onboarding, ensuring they're getting value quickly, and helping them embed Sitemate's products into real-world workflows. We recently shipped our first AI Agent, Storm. The video walks through what it is and where it's heading. This role is ideal for someone early in their tech career who enjoys working with people, solving problems, and learning fast. You'll collaborate closely with Sales, Account Management, Support, and Product to remove blockers, improve customer outcomes, and share feedback that shapes what we build next. Success in this role looks like: healthy accounts, strong adoption, happy customers, and clear action plans for improving usage and reducing churn risk. Employment: Salary: OTE Remuneration: £55,000-65,000 (incl. Pension) About Sitemate: Sitemate builds best-in-class software and AI Agents for the built world - empowering construction, infrastructure, and industrial companies to work smarter and faster. Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet. This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day. We've achieved strong product-market fit - generating thousands of new monthly leads through word-of-mouth and organic marketing alone. Backed by Blackbird, Australia and New Zealand's #1 venture capital firm, and a graduate of the Startmate Accelerator, Sitemate has grown from 5 people in 2018 to over 150 across 18+ countries. Our team blends deep industry experience with cutting-edge product design to build tools that modernise one of the world's largest and most essential industries. Life at Sitemate At Sitemate, you'll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day. We move fast, communicate openly, and operate with trust and autonomy. You'll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure. We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22-51. How We Work Transparency: Monthly All-Hands meetings share updates on metrics, customer stories, hiring plans, and financial performance. Every session also includes a "Life Story" from one team member - building genuine connection and understanding across our global team. High Velocity: We use best-in-class, integrated systems to eliminate manual work and give you the information you need to make fast, high-quality decisions. Hustle: You'll be rewarded for performance. Seven of our last ten pay increases were proactive - driven by results, not requests. Autonomy: We focus on outcomes, not hours. You'll have flexibility to manage your day, with no time monitoring or unnecessary meetings. Collaboration: You'll work closely with talented teammates across engineering, product, design, marketing, sales, and customer success - sharing ideas and learning together every day.

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