Customer Service Executive

Responsibilities

• Responding to customer enquiries via phone, email, live chat, and social media
• Handling queries from both our online and land-based customers
• Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively
• Making outbound calls and emails for customer satisfaction surveys and review requests
• Supporting our Safer Gambling initiatives and escalating cases when needed
• Taking ownership of complaints and working towards the best outcomes for our customers
• Providing feedback and insights to help improve the customer journey
• Maintaining high standards in all written and verbal communications

Requirements

• 2+ years' experience in a face-to-face customer service role
• Experience in a call centre or customer service office environment
• A background in the bingo or gaming industry is a plus
• Strong organisational skills and attention to detail
• A natural rapport-builder who thrives in a fast-paced setting
• Join Us!
• If you're ready to bring your energy, empathy, and enthusiasm to a role where you can truly make a difference, apply now and become part of Buzz Bingo.
• #BB1

Additional Information

Customer Service Executive - Nottingham (Buzz Hub) Location: Nottingham City Centre Salary: £26,915.20 per annum and yearly bonus (Bonus linked to company performance and functional KPI's) Contract: Full-time, 40 hours per week (5 days out of 7, including weekends on a rota basis) Are you a passionate, customer-focused professional with outstanding communication skills and a positive, can-do attitude? If so, we'd love to hear from you! We're on the lookout for a Customer Service Executive to join our vibrant and friendly team at our Nottingham-based Buzz Hub. This is a fantastic opportunity to be part of a fast-paced, supportive environment where your voice truly matters. What You'll Get in Return Help@Hand - 24/7 access to GPs, mental health support, and more for you and your family Thrive App - NHS-approved mental wellbeing support Buzz Brights Apprenticeships & Buzz Learning - access to 100s of online courses Buzz Brilliance Awards - employee recognition scheme 5 weeks annual leave plus public holidays (pro-rated for part-time roles) Holiday Buy Scheme - purchase an extra week of holiday (eligibility applies) 50% staff discount on bingo tickets, food, and soft drinks Refer a Friend Scheme Life Assurance & Pension Scheme Access to trained Mental Health Advocates What You'll Bring to the Team A warm, approachable personality and a genuine passion for helping people Excellent verbal and written communication skills The ability to stay calm under pressure and handle a variety of customer queries with professionalism Strong PC and tech skills - you'll be using multiple systems daily A flexible, team-oriented mindset and a drive to meet both personal and team targets

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