Auditor (Field Worker)

Responsibilities

• Conduct in-store data collection and retail audits.
• Recruit and maintain panel stores, distribute incentives, and build strong retailer relationships.
• Support auditor hiring, training, supervision, and performance monitoring.
• Handle ad-hoc requests, UC processes, and administrative tasks (cash advances, liquidation, etc.).
• Ensure data quality by revisiting stores, troubleshooting issues, and supporting backend systems.
• Collaborate with teams (MDQC, Data Ops, Data Sci, CSM) to uphold reporting integrity.
• Contribute to team learning, share best practices, and support continuous improvement initiatives.
• Data Quality Focus
• Maintain accuracy and integrity of collected data.
• Explain and validate data movements store-by-store.
• Reinforce quality KPIs and resolve issues (coding errors, unclear manuals, category definitions).
• High school diploma or above; college degree preferred.
• 2+ years' experience in data collection or retail environment.
• Strong communication skills in Bahasa Melayu and English required; Mandarin/Cantonese is an advantage due to interaction with local retailers.
• High integrity, attention to detail, and ability to work under pressure.
• Proficiency with smartphones, gadgets, and collaboration tools (Google, MS Office, Skype, etc.).
• Willingness to travel, conduct fieldwork in varying conditions, and engage with shopkeepers.
• Problem-solving mindset, coaching ability, and professional maturity.
• Additional Qualities
• Adaptability: Comfortable working in diverse environments, weather conditions, and store settings.
• Resilience: Ability to handle repetitive tasks, long hours, and dynamic challenges in the field.
• Analytical thinking: Skilled at identifying root causes of data issues and proposing improvements.
• Collaboration: Strong team spirit, proactive in sharing knowledge and supporting colleagues.
• Customer engagement: Capable of building trust and rapport with shopkeepers to ensure cooperation.
• Initiative: Seeks opportunities for process improvement and efficiency gains.
• Professional maturity: Maintains composure and effectiveness under pressure in a fast-paced environment.

Benefits

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Company Intel

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