6 Months Customer Service Officer (Up to $15/hr) #NJN

Responsibilities

• Customer Communication:
• Handle inbound and outbound telephone calls.
• Respond to inquiries via email promptly, ensuring all queries are resolved efficiently.
• Provide information regarding appointments or issues, addressing any concerns with empathy and clarity.
• Maintain a positive, helpful attitude in all interactions with customers.
• Administrative Support:
• Perform general administrative tasks as assigned, including data entry, filing, and document management.
• Update and assist in processing requests as needed.
• Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities.
• Ensure information of customers is accurately recorded in the system.
• Problem Resolution:
• Act as a liaison between callers and internal departments to resolve issues or concerns.
• Escalate unresolved issues to the appropriate department or supervisor for further assistance.
• Follow up on requests to ensure satisfaction and timely resolution.

Requirements

• Previous experience in customer service or a similar role is preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Diploma or Degree in any Discipline
• Prefer to have experience handling customer inquiries via phone and email.
• Jessica Nguyen Huynh Thanh Truc
• CEI Reg. No. R23113787
• EA License No. 99C4599
• We regret that only shortlisted candidates will be notified.

Additional Information

Woodlands Immediate Till End Dec 2026 Mon-Fri: 8.30am - 6.00pm

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Company Intel

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